Customer Service - Winner's Circle

Dave & Buster's Inc.•Sugar Land, TX

6d•$7 - $13

About The Position

The Winner’s Circle position creates a positive and welcoming first impression for Dave & Buster’s Guests and guides them through their Midway experience. The role delivers a fun Guest experience, provides timely and accurate service, assists with questions and recommendations, and helps maintain the merchandise area and inventory. Team Members work cooperatively with colleagues to support a productive and harmonious environment. The job requires being at least 18 years old and meeting the position’s physical and customer-service demands.

Requirements

Must be at least 18 years of age.
Be friendly and smile frequently.
Work days, nights, and/or weekends as required.
Work in a noisy, fast-paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about the facility and stand for long periods; walk or stand for 100% of the shift.
Reach, bend, stoop, mop, sweep, and wipe frequently.

Responsibilities

Deliver a Guest experience combining food, drinks, and games in an environment designed for fun.
Keep the immediate supervisor informed of problems or unusual matters and take corrective action or suggest alternatives when appropriate.
Provide timely, accurate service; manage wait times; and communicate information to Guests, Team Members, and Managers.
Greet Guests warmly upon arrival, assist with requests, answer questions, and make recommendations.
Notify Support Technicians or Management promptly when Guests need game assistance.
Bid farewell to departing Guests, check that their experience was satisfactory, and invite them to return.
Notify a Manager when a Guest appears unhappy.
Accurately weigh tickets and scan merchandise to maintain cost controls.
Stock, display, and secure merchandise in storage areas.
Reconcile tickets and merchandise inventory and conduct merchandise inventory during and after shifts when applicable.
Check and restock necessary supplies, bring work areas up to standard, and discuss problem areas with a Manager.
Maintain the cleanliness and organization of the Winner’s Circle, including keeping plush items and shelves stocked, clean, and maintained.
Position and set up displays to increase Guest traffic and promote sales.
Assist other Team Members as needed and foster a cooperative working relationship with colleagues.