Wine and Spirits Clerk (Friday & Saturday evenings)

Hy-Vee, Inc.•Grimes, IA

About The Position

The Wine & Spirits Clerk provides prompt, efficient, and friendly customer service, educates customers about products, and rotates, faces, and replenishes merchandise while ensuring quality standards. The role supports customer satisfaction and a pleasant work environment by assisting shoppers, maintaining displays and work areas, handling merchandise, and following applicable company and regulatory policies. The position reports to the District Store Director, Store Manager, specified Assistant Managers, and Wine & Spirits Department Manager. No positions report to this role.

Requirements

Ability to carry out detailed but uninvolved written or verbal instructions and deal with a few concrete variables.
Ability to perform simple addition and subtraction, copy figures, count, and record information.
Ability to understand and follow verbal or demonstrated instructions, write identifying information, and request supplies orally or in writing.
Over six months up to one year of similar or related work experience.
Ability to exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability to see from less than 20 inches to more than 20 feet, with or without correction, and to perceive depth, distinguish colors, and use field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, push, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen.

Responsibilities

Provide prompt, efficient, friendly, and caring customer service, treating customers as the most important people in the store.
Smile, greet customers, learn their names, and address them by name when possible.
Assist customers by locating products, securing out-of-reach items, loading or unloading heavy items, and passing along suggestions or requests.
Answer telephone calls promptly and provide helpful service.
Work with co-workers to support customer satisfaction and a pleasant work environment.
Educate customers about products.
Rotate, face, and replenish merchandise and ensure quality standards are met.
Check in products, put products away, and review invoices as needed.
Maintain displays in the department and throughout the store.
Follow local, state, and company policies on sales of tobacco and liquor.
Remove trash promptly and maintain a clean, neat work area using proper sanitation procedures.
Follow department and company requirements for personal hygiene, dress, and other guidelines.
Report to work as scheduled and on time.
Order products at a supervisor’s request and assist with inventory as requested.
Build displays as needed, assist in other store areas, and perform other job-related duties and special projects.