Wine and Spirits Clerk

Hy-Vee, Inc.•Maple Grove, MN

4d•$14 - $17

About The Position

The Wine and Spirits Clerk provides prompt, efficient, and friendly customer service, educates customers about products, and rotates, faces, and replenishes merchandise while ensuring quality standards. The role supports customers and coworkers and maintains department displays, cleanliness, sanitation, personal hygiene, and dress standards. The clerk follows local, state, and company policies for tobacco and liquor sales and adheres to company and store guidelines. The position is non-exempt and requires the employee to be at least 18 years old. Employment is contingent on successfully completing a pre-employment drug screen. The clerk reports to the District Store Director, Store Manager, Assistant Managers for Perishables, Store Operations, and Health Wellness Home, and the Wine & Spirits Department Manager. There are no direct reports. The role involves daily contact with customers, employees, suppliers and vendors, governmental or regulatory agencies, and the general public. Work is fast-paced and may involve exposure to dirt, cleaning solvents, equipment movement hazards, temperature extremes, and dampness. The anticipated starting wage is $13.50 to $16.80 per hour, depending on experience.

Requirements

Must be at least 18 years old.
Over six months up to one year of similar or related work experience.
Ability to carry out detailed but uninvolved written or verbal instructions and deal with a few concrete variables.
Ability to perform simple addition and subtraction, copy figures, count, and record information.
Ability to understand and follow verbal or demonstrated instructions, write identifying information, and request supplies orally or in writing.
Ability to exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and up to 10 pounds constantly to move objects.
Visual ability to see at distances from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, push, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.

Responsibilities

Provide prompt, efficient, and friendly customer service, showing care, concern, and patience in customer interactions.
Smile and greet customers in a friendly manner throughout the store, and learn and use customers’ names when possible.
Assist customers by locating products, reaching items, loading or unloading heavy items, passing along suggestions or requests, and otherwise enhancing their shopping experience.
Answer telephone calls promptly and provide friendly, helpful service.
Work with coworkers as a team to support customer satisfaction and a pleasant work environment.
Educate customers about products.
Rotate, face, and replenish merchandise and ensure quality standards are met.
Check in and put away products and, when applicable, review invoices.
Maintain displays in the department and throughout the store.
Understand and follow local, state, and company policies on tobacco and liquor sales.
Remove trash promptly and follow sanitation procedures to keep the work area clean and neat.
Follow department and company personal hygiene and dress guidelines, as well as company policies and store guidelines.
Report to work as scheduled and on time.
Order products at a supervisor’s request.
Assist with inventory as requested.
Build displays as needed.
Assist in other store areas and perform other job-related duties and special projects as required.