Wine and Spirits Clerk

Hy-Vee, Inc.•Papillion, NE

About The Position

The Wine & Spirits Clerk provides prompt, efficient, and friendly customer service; educates customers about products; and rotates, faces, and replenishes merchandise while ensuring quality standards. The role supports a pleasant shopping experience and work environment, maintains department displays and cleanliness, and follows applicable company and local and state policies for tobacco and liquor sales. The position reports to the District Store Director, Store Manager, Assistant Managers, and Wine & Spirits Department Manager, as specified in the reporting relations.

Requirements

Over six months and up to one year of similar or related work experience.
Ability to carry out detailed but uninvolved written or verbal instructions and deal with a few concrete variables.
Ability to perform simple addition and subtraction, copy figures, and count and record information.
Ability to understand and follow verbal or demonstrated instructions, write identifying information, and request supplies orally or in writing.
Ability to exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual ability to see at near and far distances, with or without correction, and to demonstrate depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, push, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen.

Responsibilities

Provide prompt, efficient, friendly, and considerate customer service throughout the store.
Greet customers, learn and use their names when possible, and assist them with locating, reaching, loading, or unloading products.
Note and pass along customer suggestions and requests, and otherwise enhance the shopping experience.
Answer telephone calls promptly and provide helpful customer service.
Work cooperatively with coworkers to support customer satisfaction and a pleasant work environment.
Educate customers about products.
Rotate, face, and replenish merchandise and maintain product quality standards.
Check in and put away product and, when applicable, review invoices.
Maintain department and store displays.
Follow local, state, and company policies governing tobacco and liquor sales.
Remove trash promptly and follow proper sanitation procedures to keep the work area clean and neat.
Follow department and company standards for personal hygiene, dress, and other policies and guidelines.
Report to work as scheduled and on time.
Order products at a supervisor’s request and assist with inventory as requested.
Build displays as needed.
Assist in other store areas and perform other job-related duties and special projects as required.