Wine and Spirits Clerk

Hy-Vee, Inc.•West Des Moines, IA

About The Position

The Wine and Spirits Clerk provides prompt, efficient, and friendly customer service; educates customers about products; and rotates, faces, and replenishes merchandise while ensuring quality standards. The position supports customers throughout the store, maintains department displays and a clean work area, and follows local, state, and company policies governing tobacco and liquor sales. The role also includes product check-in and stocking, with possible invoice review, ordering at a supervisor’s request, inventory assistance, display building, and other store duties as needed. The clerk works in a fast-paced environment and is occasionally exposed to dirt, cleaning solvents, equipment movement hazards, temperature extremes, and dampness. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

Over six months up to one year of similar or related work experience.
Ability to carry out detailed but uninvolved written or verbal instructions and deal with a few concrete variables.
Ability to perform simple addition and subtraction, copy figures, count, and record information.
Ability to understand and follow verbal or demonstrated instructions, write identifying information, and request supplies orally or in writing.
Ability to exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Ability to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Vision from less than 20 inches to more than 20 feet, with or without correction, depth perception, color vision, and field of vision.
Successful completion of a pre-employment drug screen.

Responsibilities

Provide prompt, efficient, friendly, and patient customer service.
Greet customers, learn and use their names when possible, and help them locate or reach products, handle heavy items, and share suggestions or requests.
Answer the telephone promptly and provide helpful service to callers.
Work cooperatively with colleagues to support customer satisfaction and a pleasant work environment.
Educate customers about products.
Rotate, face, and replenish merchandise while maintaining product quality standards.
Check in and put away products and, when applicable, review invoices.
Maintain displays in the department and throughout the store.
Follow local, state, and company policies concerning sales of tobacco and liquor.
Remove trash promptly and maintain proper sanitation and a clean, neat work area.
Follow department and company standards for personal hygiene, dress, and other policies.
Report to work as scheduled and on time.
Order products at a supervisor’s request and assist with inventory as requested.
Build displays as needed, assist in other store areas, and perform other job-related duties and special projects.