Wine and Spirits Clerk

Hy-Vee•Des Moines, IA

About The Position

The Wine and Spirits Clerk provides prompt, efficient, and friendly customer service; educates customers about products; and rotates, faces, and replenishes merchandise while ensuring quality standards. The role supports a pleasant shopping experience and work environment by assisting customers and cooperating with coworkers. It also includes product handling, display maintenance, sanitation, and compliance with local, state, and company policies concerning tobacco and liquor sales. The position reports to the District Store Director, Store Manager, Assistant Manager of Perishables, Store Operations, and Health Wellness Home, and Wine & Spirits Department Manager. No positions report to this role. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Over six months up to one year of similar or related work experience.
Ability to carry out detailed but uninvolved written or verbal instructions and deal with a few concrete variables.
Ability to perform simple addition and subtraction, copy figures, count, and record information.
Ability to understand and follow verbal or demonstrated instructions, write identifying information, and request supplies orally or in writing.
Ability to exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and up to 10 pounds constantly to move objects.
Visual ability to see at distances ranging from less than 20 inches to more than 20 feet, with or without correction; depth perception; color vision; and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, push, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.

Responsibilities

Provide prompt, efficient, friendly, and patient customer service, treating customers as the most important people in the store.
Smile and greet customers throughout the store and learn and use customers’ names when possible.
Assist customers by escorting them to products, retrieving out-of-reach products, loading or unloading heavy items, relaying suggestions or requests, and otherwise improving their shopping experience.
Answer telephone calls promptly and provide helpful service.
Work with coworkers to support customer satisfaction and a pleasant work environment.
Educate customers about products.
Rotate, face, and replenish merchandise and maintain product quality standards.
Check in and put away product and, when applicable, review invoices.
Maintain displays in the department and throughout the store.
Follow local, state, and company policies on tobacco and liquor sales.
Remove trash promptly and follow sanitation procedures to keep the work area clean and neat.
Follow department and company guidelines for personal hygiene and dress, as well as company policies and store guidelines.
Report to work as scheduled and on time.
Order products at a supervisor’s request.
Assist with inventory as requested and build displays as needed.
Assist in other store areas and perform other job-related duties and special projects as required.