Window Service Technician I

Builders FirstSource•Aurora, CO

About The Position

Window Service Technician I is an entry-level, customer-facing position responsible for surveying, troubleshooting, repairing, and maintaining window and sliding glass door products. The position reports to the Service Department Manager and has no supervisory responsibilities. The technician conducts service and repair work, assists with warranty issues, files warranty reports with vendors, and provides on-site troubleshooting and repair assistance. The role involves investigating customer reports, reviewing performance reports and documentation, inspecting malfunctioning or damaged products, identifying the source and scope of problems, and recommending repairs, replacements, or other corrective actions. The technician performs work accurately according to work order specifications and serves as a communication link between customers and the company. The position also includes maintaining equipment, tools, vehicles, parts, and supplies; documenting work and communicating ongoing needs; preparing maintenance reports; backing up other maintenance technicians; and informing a supervisor about supply shortages or equipment and vehicle problems. The role requires frequent ladder use, driving to facilities or job sites as needed, and the ability to work flexible hours, including overtime when needed. The work environment includes exposure to mechanical parts, outdoor weather, fumes or airborne particles, electrical-shock risk, high or precarious places, vibration, and moderate-to-loud noise.

Requirements

Valid driver's license with a clean driving record.
Must speak fluent English.
Ability to read a limited number of two- and three-syllable words and recognize similarities and differences between words and series of numbers.
Ability to print and speak simple sentences.
Ability to apply common-sense understanding to carry out detailed but uninvolved written or oral instructions and to deal with problems involving a few concrete variables in standardized situations.
Knowledge of industry safety practices.
Knowledgeable in the use of a variety of hand and power tools.
Good hygiene and communication skills.
Ability to meet the physical demands of the role, including regular standing, walking, using hands, reaching, stooping, kneeling, crouching or crawling, climbing or balancing, and talking or hearing.
Ability to frequently lift or move up to 50 pounds and occasionally lift or move up to 100 pounds.
Ability to work flexible hours, including overtime as needed.
Ability to drive to other facilities and job sites as required.

Nice To Haves

One to two years of industry experience preferred.
Bilingual Spanish preferred.

Responsibilities

Locate sources of problems by observing windows and sliding glass doors in operation, listening for problems, and using precision measuring and testing instruments.
Remove defective parts by dismantling devices, using hand and power tools, and examining the form and texture of parts.
Inspect used parts and use rules, calipers, micrometers, and other measuring instruments to determine changes in dimensional requirements.
Adjust functional parts of devices and control instruments using hand tools, levels, plumb bobs, and straightedges.
Maintain equipment, parts, and supplies inventories by checking stock and anticipating needs.
Use equipment and supplies appropriately to conserve maintenance resources.
Provide mechanical maintenance information in response to questions and requests.
Prepare mechanical maintenance reports by collecting, analyzing, and summarizing information and trends.
Document and communicate actions, irregularities, and continuing needs to maintain continuity among work teams.
Maintain a safe and clean working environment by following procedures, rules, and regulations.
Conduct service and repair work, assist with warranty issues, and file warranty reports with vendors.
Provide on-site assistance to troubleshoot and repair products.
Plan and coordinate activities to investigate and resolve customer reports of problems.
Review performance reports and documentation from customers and sales representatives, and inspect malfunctioning or damaged products to determine the nature and scope of problems.
Analyze review and inspection findings to identify problem sources and recommend repair, replacement, or other corrective action.
Perform service work accurately according to work order specifications.
Communicate between customers and the company to help ensure effective customer service.
Back up other maintenance technicians as needed.
Inform the supervisor of stock shortages and equipment or vehicle malfunctions or damage.
Restock incoming supplies, clean and maintain tools and machinery, and take responsibility for tools assigned to the truck.
Keep the truck clean and organized.
Perform other duties as assigned.