Window Service Technician I

Builders FirstSource • Aurora, CO

6d • $23 - $27

About The Position

This entry-level, customer-facing position surveys, troubleshoots, repairs, and maintains windows and sliding glass doors. It conducts service and repairs, assists with warranty issues, files warranty reports with vendors, and provides on-site troubleshooting and repair assistance. The role plans and coordinates investigations into customer-reported problems, reviews customer and sales representative reports, inspects malfunctioning or damaged products, determines the source and scope of problems, and recommends repairs, replacements, or other corrective actions. It performs accurate service work according to work order specifications and serves as a communication link between customers and the Company. The position also backs up other maintenance technicians, monitors supplies and equipment, maintains assigned tools and the service truck, and reports shortages, malfunctions, or damage to a supervisor. It reports to the Service Department Manager and has no supervisory responsibilities.

Requirements

• Valid driver’s license with a clean driving record.
• Must speak fluent English.
• Ability to use a variety of hand and power tools.
• Knowledge of industry safety practices.
• Good hygiene and communication skills.
• Ability to read a limited number of two- and three-syllable words and recognize similarities and differences between words and series of numbers; ability to print and speak simple sentences.
• Ability to apply common-sense understanding to detailed but uninvolved written or oral instructions and handle problems involving a few concrete variables in standardized situations.
• Must be able to work flexible hours, including overtime as needed.
• Must be able to frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• Must be able to meet the listed physical demands, including standing, walking, handling objects, reaching, stooping, kneeling, crouching, crawling, sitting, climbing or balancing, and talking or hearing.

Nice To Haves

• 1–2 years of industry experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Survey, troubleshoot, repair, and maintain windows and sliding glass doors.
• Locate problems by observing products in operation, listening for issues, and using precision measuring and testing instruments.
• Dismantle devices and examine parts to remove defective components.
• Inspect used parts and determine changes in dimensional requirements using measuring instruments.
• Adjust functional parts and control instruments using hand tools and related equipment.
• Maintain inventories of equipment, parts, and supplies, and anticipate needs.
• Use maintenance resources and supplies appropriately.
• Answer questions and requests by providing mechanical maintenance information.
• Prepare maintenance reports by collecting, analyzing, and summarizing information and trends.
• Document and communicate actions, irregularities, and continuing needs to maintain continuity among work teams.
• Maintain a safe and clean working environment by following procedures, rules, and regulations.
• Conduct service and repairs, assist with warranty issues, and file warranty reports with vendors.
• Provide on-site assistance to troubleshoot and repair products.
• Plan and coordinate investigations to resolve customer reports of problems.
• Review customer and sales representative performance reports and documentation, and inspect malfunctioning or damaged products to determine the nature and scope of issues.
• Analyze inspection findings to identify problem sources and recommend repairs, replacements, or other corrective actions.
• Perform service work accurately according to work order specifications.
• Communicate between customers and the Company to help ensure effective customer service.
• Back up other maintenance technicians as needed.
• Inform the supervisor of stock shortages and equipment or vehicle malfunctions or damage.
• Restock supplies, clean and maintain tools and machinery, and care for tools assigned to the truck.
• Keep the truck clean and organized.
• Perform other duties as assigned.

Benefits

• Competitive, affordable benefits designed to support employees and their families.
• Additional incentive eligibility, subject to changes in plan design and documents and applicable law; eligibility and amount vary by location and active plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed