WIC Receptionist/CNE Float

ADELANTE HEALTHCARE INC•Phoenix, AZ

3d•Onsite

About The Position

The WIC Receptionist/Community Nutrition Educator Float greets and supports clients with WIC policies and procedures, answers and routes clinic calls, and certifies and pre-certifies applicants for the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC). The role counsels clients about WIC, determines their needs, facilitates other nutrition-related programs, and coordinates with stakeholders. The position supports clinic operations through appointment scheduling, client enrollment, documentation, office organization, and customer service. It also conducts health appraisals and nutritional assessments, provides nutrition counseling and referrals, issues WIC benefits, and travels to other sites as needed. Employees are expected to promote quality, patient safety, collaboration, confidentiality, compliance, and Adelante Healthcare’s core values of Compassion, Excellence, Integrity, Learning, Respect, and Sustainability.

Requirements

High school diploma or GED from an accredited institution.
CPR and AED certification for the Health Care Professional through a course following American Heart Association or Red Cross guidelines, including cognitive and skills evaluations.
Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for specialty behavioral health locations.
Professional customer-service skills.
Experience scheduling appointments and managing walk-in clients.
Working knowledge of current Microsoft Office applications and relevant program-related applications.
Competency working with people from various cultures.
Reliable transportation.
Ability to maintain confidentiality.
Prioritization and multitasking skills.
Ability to meet the stated physical demands, including frequently lifting or moving up to 25 pounds without assistance and occasionally lifting or moving up to 50 pounds with assistance.

Nice To Haves

Bilingual English and Spanish.

Responsibilities

Answer incoming calls, take messages, and direct calls appropriately.
Use the HANDs system to schedule and reschedule appointments, enroll clients, and obtain income documentation.
Order WIC office supplies as requested and manage administrative tasks and projects.
Maintain the organization and appearance of office areas.
Conduct health appraisals and nutritional assessments, including height, weight, hemoglobin, dietary assessment, and medical history, and record results in the web-based WIC Hands software.
Determine nutrition counseling and lactation management needs, identify complications, and monitor client progress.
Refer high-risk clients to a registered dietitian.
Complete documentation supporting WIC eligibility or ineligibility.
Issue appropriate drafts and complete issuance with required documentation and signatures.
Provide nutrition education, counseling, and referrals, and document those services.
Handle routine office matters, including seeing clients, answering phones, and filing.
Manage basic customer-service complaints before they escalate to the Regional Coordinator.
Travel to other sites as requested or needed.
Conduct hemoglobin testing according to ADHS policies and procedures.
Assist the WIC Program Regional Coordinator and/or Site Leader with other projects as assigned.
Promote and participate in interdisciplinary communication and collaboration to support quality care and patient outcomes.
Comply with Adelante Healthcare standards, policies, procedures, its Compliance Program and Standards of Conduct, and reporting requirements.