Float Medical Receptionist

One Medical • Mesa, AZ

4d • Onsite

About The Position

One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable through in-office and virtual care, on-site labs, and preventive, chronic, illness, and mental health services. One Medical joined Amazon in February 2023.

The Float Medical Receptionist, internally known as a Flex Member Support Specialist, serves as an ambassador for patients and helps deliver an exceptional in-office experience. The role removes barriers to care, maintains the appearance and readiness of the office, responds to patient feedback, and provides support requested by practice and operations leadership or in-office providers. Specialists support multiple One Medical locations within a metropolitan statistical area, and their location and schedule may change. This is a full-time, in-person role based at offices in Mesa, Arizona, with a stated base pay of $18.00 per hour based on a full-time schedule.

Requirements

• At least 1 year of experience in high-touch customer- or patient-facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
• A track record of persisting through change, maintaining a forward-thinking perspective under pressure, and taking action on challenges.
• Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

• Use the C-I-CARE communication framework in patient interactions and help ensure a positive in-office experience.
• Support patient intake, same-day schedule management, follow-up scheduling, billing and insurance questions, patient feedback monitoring, and outreach as needed.
• Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, preparing tests, and completing tasks to service-level expectations.
• Contribute to team development by rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad hoc requests.
• Use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate and complete daily work.
• Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.
• Provide other job-related support or duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed