Receptionist - Float

Cape Cod Healthcare•Hyannis, MA

About The Position

The Receptionist greets patients and supports front-desk operations across MACC practices, including answering and directing calls, registering patients, verifying demographic and insurance information, collecting co-payments, and scheduling appointments. The role maintains clinician schedules and patient records in the electronic medical record (EMR), coordinates follow-up appointments, referrals, laboratory and radiology orders, and handles related administrative paperwork. The Receptionist protects patient confidentiality in accordance with HIPAA, communicates effectively with patients and colleagues, and adjusts to changing needs, absences, or increased patient volumes. The position may require floating to other MACC practices.

Requirements

Ability to read, write, and communicate in English.
High school graduate or equivalent.
Strong communication and interpersonal skills.

Nice To Haves

Experience with current office technology and proficiency in computer office applications, including electronic medical or health records and MS Office.
At least one year of experience in an office setting.
Knowledge of insurance authorization and referral requirements.
Knowledge of medical terminology.
Typing speed of 30 WPM.

Responsibilities

Greet and promptly acknowledge patients in the waiting room.
Answer calls promptly and professionally, direct callers to the appropriate people, and record accurate messages in the EMR.
Check in and register new and existing patients in the EMR; verify demographic information and insurance authorization, collect co-pays, and prepare deposits for courier pickup.
Provide patients with appropriate paperwork and photocopy insurance cards and photo identification.
Schedule and reschedule appointments and consultation requests in person or by telephone according to scheduling protocols.
Maintain physicians’ daily appointment schedules and prepare charts for the next day.
Update clinicians’ schedules to reflect time off, sick time, vacations, in-service sessions, and meetings.
Process cancellations and no-show appointments and notify clinicians of schedule changes.
Open and distribute mail to staff, physicians, and the practice manager.
Check out patients, schedule follow-up appointments, and coordinate laboratory, radiology, and other physician referrals or orders.
Prepare requisitions and referral forms and review any required preparation instructions.
Maintain patient records by scanning correspondence, reports, test results, and other documents into the EMR.
Refer billing inquiries and payment questions to the billing office.
Print or provide medical-record information to outside agencies and physicians in accordance with established guidelines.
Maintain patient confidentiality in accordance with HIPAA regulations.
Maintain accurate administrative records and communicate effectively with co-workers, patients, visitors, and other personnel inside and outside the practice.
Maintain harmonious and cooperative relationships with employees, medical staff, patients, and guests.
Adapt to unexpected changes, absences, or increased patient volumes to ensure responsibilities are met.
Attend departmental meetings.
Perform duties required by the position’s scope of service to meet patient needs.
Float to other MACC practices when required.
Perform other related duties and activities as assigned or requested.