Wholesale Payments Product Manager

Truist Bank•Charlotte, NC

About The Position

Responsible for managing the strategic and tactical aspects of an assigned product portfolio to meet the needs of targeted commercial markets and the strategic goals of Treasury Solutions. The Product Manager manages product lifecycle processes, including ideation, strategy, development, management, marketing, communication, commercialization, profitability, sales support strategies, ongoing monitoring, and risk management. The role plans and coordinates portfolio activities, develops product concepts and business plans, manages product direction, pricing and forecasts, and prepares product updates. It supports sales and client engagement, monitors competition and market forces, encourages process improvement, and may mentor junior product managers, associates, and analysts. The position requires adherence to applicable policies and procedures and proactive escalation of issues and risks.

Requirements

Bachelor's degree in a related field or an equivalent combination of education and related work experience.
10+ years of relevant financial services or consulting firm experience working on teams responsible for strategic planning, product management, sales force effectiveness, and industry analysis.
Strong product management, design, and development skills.
In-depth and broad knowledge of Treasury Solutions applications and products.
Strong leadership, management, and marketing skills.
Strong analytical and problem-solving skills.
Excellent verbal and written communication, presentation, organization, and time management skills.
Superior influencing, negotiation, and conflict management skills.
Advanced knowledge of payments systems and practices.
Superior financial and competitive analysis skills.
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
Able to access and interpret client information received from a computer and hear and speak with individuals in person and by phone.
Able to use standard office equipment, including a PC keyboard and mouse, copy/fax machines, and printers.
Able to work all scheduled hours, including overtime as directed by a manager or supervisor and required by business needs.
Travel of up to 25 (unit not specified).

Nice To Haves

Master’s degree in Business Administration.
Certified Treasury Professional (CTP) designation and/or Accredited Automated Clearing House (ACH) Professional (AAP) certification.
Creative problem-solving ability and demonstrated marketing and research skills.
Ability to create strong strategic plans and business cases for new opportunities.
Ability to synthesize complex information and communicate effectively with teammates at all levels.

Responsibilities

Plan, promote, manage, and coordinate activities for the assigned product portfolio, ensuring synergy with related product line managers.
Document and socialize concepts for new products or line extensions that address existing or anticipated market needs, and present them to management as appropriate.
Support development of new products and line extensions under established product development processes.
Manage product line direction by assessing current products, pricing, and positioning; evaluating opportunities for new products or line extensions; and identifying target markets and related strategies.
Lead development, execution, and maintenance of product profit and loss and product family business plans, including market information, sales and gross profit history, actuals and projections, market position, sales channels, competitive strategies, pricing, market share, and lifecycle plans.
Lead development and presentation of monthly, quarterly, and annual product line update reports as directed.
Initiate and encourage continuous process improvement and develop ways to assess and maximize opportunities for change.
Establish, communicate, and manage the development of pricing strategies, discount structures, and guidelines for sales channels and target markets, using market, competitive, segment, revenue, cost, profitability, and product strategy information.
Lead development of volume forecasts based on historical trends, market environment, business plan, and pricing strategy impacts.
Initiate and participate in prioritizing product-line development and promotional projects in partnership with sales partners.
Support sales through joint calls with key clients, trade show support, and conference calls.
Maintain awareness of competition and other market forces through networking and research.
Mentor or serve as team lead to junior product managers, product associates, and analysts.
Follow applicable policies and procedures and proactively escalate issues and risks to senior leadership.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
May be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan, depending on position and division