Wholesale Payments Product Manager

Truist Bank•Charlotte, NC

About The Position

Responsible for managing the strategic and tactical aspects of an assigned product portfolio to meet the needs of targeted commercial markets and the strategic goals of Treasury Solutions. The Product Manager manages product lifecycle processes, including ideation, strategy, development, management, marketing, communication, commercialization, profitability, sales support strategies, ongoing monitoring, and risk management. The role plans and coordinates assigned product portfolio activities, develops product and line-extension concepts, supports product development, assesses product direction and market opportunities, and leads product business planning, financial forecasting, pricing strategy, and reporting. It also works with sales partners and key clients, monitors competition and market forces, supports continuous process improvement, and may mentor junior product managers, associates, and analysts. The position requires adherence to applicable policies and procedures and proactive escalation of issues and risks.

Requirements

Bachelor’s degree in a related field, or an equivalent combination of education and related work experience.
10+ years of relevant financial services or consulting firm experience on teams responsible for strategic planning, product management, sales force effectiveness, and industry analysis.
Strong product management, design, and development skills.
Broad and in-depth knowledge of Treasury Solutions applications and products.
Strong leadership, management, and marketing skills.
Strong analytical and problem-solving skills.
Excellent verbal and written communication, presentation, organization, and time-management skills.
Superior influencing, negotiation, and conflict-management skills.
Advanced knowledge of payments systems and practices.
Superior financial and competitive analysis skills.
Demonstrated proficiency with basic computer applications, such as Microsoft Office.
Able to work all scheduled hours, including overtime when directed by a manager or supervisor and required by business needs.
Able to access and interpret client information on a computer and communicate with individuals in person and by phone.
Able to use standard office equipment, including a PC keyboard and mouse, copy/fax machines, and printers.
Travel up to 25 (as stated in the posting).

Nice To Haves

Master’s degree in Business Administration.
Certified Treasury Professional (CTP) designation and/or Accredited Automated Clearing House (ACH) Professional (AAP) certification.
Creative problem-solving ability and demonstrated marketing and research skills.
Ability to create strong strategic plans and business cases for new opportunities.
Ability to synthesize complex information and communicate effectively with teammates at all levels.

Responsibilities

Plan, promote, manage, and coordinate assigned product portfolio activities, ensuring alignment with related product line managers and objectives.
Document and socialize concepts for new products or line extensions to address existing or anticipated market needs, and present them to management as appropriate.
Support development of new products and line extensions according to established product development processes.
Lead and participate in assessments of current products, pricing, and positioning; evaluate opportunities for new products or line extensions; and identify target markets and strategies.
Lead development, execution, and maintenance of product profit-and-loss plans and product family business plans, including market information, sales and margin history, projections, market position, channels, competition, pricing, share, and lifecycle plans.
Develop and present monthly, quarterly, and annual product line update reports as directed.
Promote continuous process improvement and identify ways to assess and maximize opportunities for change.
Establish, communicate, and manage development of pricing strategies, discount structures, and guidelines across sales channels and target markets using market, competitive, segment, revenue, cost, profitability, and product strategy data.
Lead development of volume forecasts based on historical trends, the market environment, the business plan, and pricing impacts.
Help prioritize product line development and promotional projects in partnership with sales partners.
Support sales through joint calls with key clients, trade shows, and conference calls.
Monitor competitors and other market forces through networking and research.
Mentor or act as team lead to junior product managers, product associates, and analysts.
Follow applicable policies and procedures and proactively escalate issues and risks to senior leadership.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
May be eligible, depending on position and division, for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan