Wheelchair Agent
About The Position
The Wheelchair Passenger Assistance Agent provides safe, professional, and courteous mobility assistance to airline passengers throughout the airport. The role supports passengers arriving, departing, or connecting and requires strong customer service, effective communication, safety awareness, and collaboration with coworkers and airport stakeholders. Agents escort passengers through approved airport areas, including Customs and Baggage Claim, and to public curbside pickup in accordance with airport procedures. The position is physically active and operates in a fast-paced airport terminal and outdoor environment, with frequent passenger and airline-personnel interaction and exposure to varying weather conditions. Airport customer service operations run 24 hours a day, seven days a week. Part-time opportunities are available, with flexible shifts based on airline servicing hours; work is required Thursdays through Sundays, and operations may include weekends and holidays as required.
Requirements
- High school diploma, GED, or equivalent.
- Ability to read, write, and communicate effectively in Spanish and English; bilingual ability is stated as preferred.
- Strong customer service, communication, verbal, and interpersonal skills.
- Ability to work independently while following established procedures and guidelines.
- Ability to build positive working relationships with coworkers, clients, and passengers.
- Must successfully complete a pre-employment background investigation and drug/alcohol screening.
- Must be eligible to obtain and maintain an Airport ID and CBP Seal.
- Must be available to work Thursdays, Fridays, Saturdays, and Sundays, with no exceptions.
- Dependability, punctuality, professionalism, integrity, a strong work ethic, and commitment to safety and compliance.
- Ability to remain calm and effective in a fast-paced environment.
- Ability to stand and walk for extended periods, work on concrete, tile, and carpet, frequently push and pull wheelchairs and mobility equipment, and bend, twist, reach, and maneuver in airport environments.
- Ability to occasionally lift or move up to 70 pounds.
Nice To Haves
- Previous customer service, hospitality, airline, airport, healthcare, or passenger assistance experience.
- Experience working with diverse populations and providing support services.
- Spanish and English communication ability.
Responsibilities
- Provide wheelchair assistance to passengers arriving, departing, or connecting through the airport.
- Maintain ongoing communication with supervisors about daily assignments and operational needs.
- Meet passengers at designated locations and escort them safely through approved airport areas.
- Assist passengers through Customs and Baggage Claim and escort them to public curbside pickup in accordance with airport procedures.
- Follow airport security, safety, and customer service standards.
- Return wheelchairs and equipment to designated locations after each service.
- Represent the company professionally and provide compassionate, respectful assistance to passengers.
- Adhere to company policies, procedures, and service expectations.
Benefits
- Ongoing training and professional development.
- Some airport establishment employee discounts.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Education Level
High school or GED
