Wheelchair Agent

GRUPO EULEN USA • Ft. Myers, FL

5d • Onsite

About The Position

The Wheelchair Agent transports passengers who require wheelchair assistance to and from arrival and departure gates and other designated destinations within the terminal and aircraft. The role may also assist passengers with baggage retrieval and move luggage to vehicles, taxi stands, parking shuttles, and rental car stations. Agents are expected to provide professional, positive customer service while following safety and security requirements in a fast-paced, sometimes stressful airport environment. Training and customer-service guidelines are provided.

Requirements

• Must be at least 18 years of age.
• Must be able to understand, speak, and read English.
• Must communicate face-to-face and/or by radio, often quickly and under pressure or environmental interference.
• Must maintain a professional appearance and manner when interacting with passengers and others at the airport.
• Must be able to stand, squat, kneel, and walk for at least 70% of scheduled work time.
• Must be able to pass airport identification requirements.
• Must have schedule flexibility for weekend, holiday, and night shifts.
• Must be able to speak and be understood, hear, stand for long periods, lift approximately 70 pounds, relocate in an emergency, and maintain a neat and professional appearance.

Responsibilities

• Transport passengers requiring wheelchair assistance within the terminal and aircraft to their designated destinations.
• Provide positive, professional customer service and communicate with passengers.
• Maintain professionalism when working under pressure and in stressful environments.
• Protect people and property and follow security protocols.
• Comply with client and site security requirements and processes.
• Assist passengers with baggage retrieval and transport when necessary.
• Assist passengers with luggage to vehicles, taxi stands, parking shuttle stations, and rental car stations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed