Wheelchair Agent

Aviation Division • Ft. Myers, FL

2d • Onsite

About The Position

The Wheelchair Agent transports passengers who need wheelchair assistance to and from their arrival or departure gates and other designated destinations within the terminal and aircraft. The role also includes helping passengers move luggage to vehicles, taxi stands, parking shuttle stations, rental car stations, and baggage retrieval areas when needed. Agents provide professional, positive customer service while following airport security requirements and ensuring the safety of people and property. Training and customer service guidelines are provided.

Requirements

• Must be 18 years of age or older.
• Must be able to understand, speak, and read English.
• Must communicate face-to-face and/or by radio, often quickly, under pressure, and with environmental interference.
• Must maintain a professional appearance and manner when interacting with passengers and others at the airport.
• Must be able to stand, squat, kneel, and walk for 70% or more of scheduled work time.
• Must be able to pass airport identification requirements.
• Must have schedule flexibility for weekend, holiday, and night shifts.
• Must be able to speak so as to be understood, hear, stand for long periods, lift approximately 70 pounds, and relocate in an emergency.
• Must have a neat and professional appearance.

Responsibilities

• Transport passengers requiring wheelchair assistance within the terminal and aircraft to their designated destinations.
• Provide positive, professional customer service and communicate with passengers.
• Remain professional while working under pressure and in stressful environments.
• Help ensure the safety of people and property and follow security protocols.
• Comply with client and site security requirements and processes.
• Assist passengers with baggage retrieval and transport when necessary.
• Assist passengers with moving luggage to vehicles, taxi stands, parking shuttle stations, and rental car stations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed