Wheelchair Agent

GRUPO EULEN USA • West Palm Beach, FL

7d • Onsite

About The Position

The Wheelchair Agent transports passengers who need wheelchair assistance between the terminal, aircraft, and their designated destinations, including arrival and departure gates. The role also involves helping passengers retrieve and transport baggage and assisting them with moving luggage to vehicles, taxi stands, parking shuttles, and rental car stations as needed. Agents are expected to provide professional, positive customer service while maintaining passenger and property safety and following airport, client, and site security requirements. Training and customer service guidelines are provided.

Requirements

• Must be at least 18 years of age.
• Must be able to understand, speak, and read English.
• Must communicate face-to-face and/or by radio, often quickly and under pressure or environmental interference.
• Must maintain a professional appearance and manner when interacting with passengers and others at the airport.
• Must be able to stand, squat, kneel, and walk for 70% or more of scheduled work time.
• Must be able to pass airport identification requirements.
• Must have schedule flexibility for weekends, holidays, and night shifts.
• Must be able to speak and be understood, hear, stand for long periods, lift approximately 70 pounds, and relocate in an emergency.
• Must maintain a neat and professional appearance.

Responsibilities

• Transport passengers requiring wheelchair assistance within the terminal and aircraft to designated destinations.
• Provide positive, professional customer service and communicate with passengers.
• Maintain professionalism while working under pressure and in stressful environments.
• Help ensure the safety of people and property and follow security protocols.
• Comply with client and site security requirements and processes.
• Assist passengers with baggage retrieval and transport when necessary.
• Assist passengers with moving luggage to vehicles, taxi stands, parking shuttle stations, and rental car stations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed