Wheelchair Agent

Menzies Aviation Careers•Wichita, KS

2d•Onsite

About The Position

The Wheelchair Agent assists passengers with mobility needs throughout the airport terminal in a safe, courteous, and professional manner. The role provides wheelchair transportation and customer support from check-in through boarding, connections, arrival, and baggage claim, helping passengers receive timely assistance.

Requirements

Strong customer service skills.
Strong verbal and communication skills.
Ability to hear and respond to spoken voices and audible alarms in the terminal environment.
Ability to lift up to 50 lbs.
Must be able to obtain an airport badge.
Must be at least 18 years of age and eligible to work in the United States.
High school graduate or General Education Degree (GED) preferred.
Ability to work various shifts; weekend availability is needed.

Nice To Haves

High school diploma or GED.

Responsibilities

Push wheelchair passengers to and from gates.
Safely roll customer-occupied wheelchairs down the jet bridge.
Ensure wheelchair brakes are in place before allowing passengers to exit the wheelchair.
Complete necessary wheelchair or incident reports.
Follow dispatcher gate orders.
Maintain a friendly, positive attitude and attend to each passenger’s individual needs, including helping with problems, questions, or concerns.
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
Exceed customer service standards.
Carry out other duties as assigned.
Take reasonable care of personal and others’ health, safety, and wellbeing in accordance with provided information, training, and workplace health and safety rules or procedures.