Wheelchair Agent

GRUPO EULEN USA • Ft. Myers, FL

8d • Onsite

About The Position

The Wheelchair Agent transports passengers who require wheelchair assistance between the terminal, aircraft, and designated destinations, including arrival and departure gates. The role also includes assisting passengers with baggage retrieval and moving luggage to vehicles, taxi stands, parking shuttles, and rental car stations when needed. Agents are expected to provide professional, positive customer service while maintaining passenger and property safety and complying with airport, client, and site security procedures. Training and customer service guidelines are provided.

Requirements

• Must be at least 18 years of age.
• Must be able to understand, speak, and read English.
• Must communicate face-to-face and/or by radio, often quickly, under pressure, and with environmental interference.
• Must maintain a professional appearance and manner when interacting with passengers and others at the airport.
• Must be able to stand, squat, kneel, and walk for 70% or more of scheduled work time.
• Must be able to pass airport identification requirements.
• Must have schedule flexibility for weekend, holiday, and night shifts.
• Must be able to speak so as to be understood, hear, stand for long periods, lift approximately 70 pounds, relocate in an emergency, and maintain a neat, professional appearance.

Responsibilities

• Transport passengers requiring wheelchair assistance within the terminal and aircraft to their designated destinations.
• Provide positive, professional customer service and communicate with passengers.
• Remain professional and composed while working under pressure or in stressful environments.
• Help ensure the safety of people and property and follow applicable security protocols.
• Comply with client and site security requirements and processes.
• Assist passengers with baggage retrieval and transport when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed