Wheelchair Agent

Menzies Aviation Careers•Sacramento, CA

1d•Onsite

About The Position

The Wheelchair Agent assists passengers with mobility needs throughout the airport terminal safely, courteously, and professionally. The role provides wheelchair transportation and customer support from check-in through boarding, connections, arrival, and baggage claim, helping passengers receive timely assistance. The agent may assist with boarding and deplaning, light baggage handling, and the safe handling of wheelchairs and other mobility equipment. The position involves frequent passenger interaction and extensive walking in a fast-paced airport environment. The Wheelchair Agent coordinates with gate agents, airline staff, and airport personnel to respond promptly to service requests and maintain efficient passenger flow. The agent follows airport safety procedures, airline policies, and TSA regulations, and promptly reports operational concerns, passenger incidents, or equipment issues to supervisors. Professionalism, patience, and sensitivity are expected when assisting passengers and families. The role carries a responsibility to take reasonable care of personal and others’ health, safety, and wellbeing in accordance with workplace information, training, and procedures. The company prohibits alcohol and drug misuse and conducts regular testing under its Substance Misuse Policy. Employees must follow company policies, maintain confidentiality, wear the required uniform or business attire, and keep identification badges visible. The company is an equal opportunity employer and promotes an inclusive working environment.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Strong communication and interpersonal skills.
Ability to work in a fast-paced and physically demanding environment.
Ability to remain patient, courteous, and professional.
Ability to work flexible schedules, including nights, weekends, holidays, and overtime.
Reliable attendance and punctuality.
Reliable telephone and transportation.
Ability to take verbal directions in English and to read, write, understand, and carry out instructions in English.
Must pass pre-employment and random drug tests.
Must pass a pre-employment background check.
Must meet requirements to obtain a security-sensitive identification badge.
Ability to push passengers in wheelchairs for extended periods.
Ability to stand and walk continuously throughout shifts and walk extensively throughout airport terminals.
Ability to lift, push, and pull up to 50 pounds occasionally.
Ability to assist passengers safely during boarding and deplaning operations.
Must comply with company policies, including the Substance Misuse Policy.

Nice To Haves

Previous customer service, hospitality, healthcare, or airport experience.

Responsibilities

Assist passengers requiring wheelchair or mobility support throughout the airport.
Safely transport passengers between ticket counters, security checkpoints, gates, baggage claim, and connecting flights.
Assist passengers with boarding and deplaning aircraft when required.
Provide courteous customer service and professional communication to passengers and families.
Assist elderly passengers, people with disabilities, and travelers requiring special assistance.
Handle wheelchairs and mobility equipment safely and properly.
Coordinate with gate agents, airline staff, and airport personnel to provide timely assistance.
Respond promptly to wheelchair service requests and help maintain efficient passenger flow.
Assist with light baggage handling when necessary.
Follow airport safety procedures, airline policies, and TSA regulations.
Promptly report operational concerns, passenger incidents, or equipment issues to supervisors.
Maintain professionalism, patience, and sensitivity while assisting passengers.
Take reasonable care of personal and others’ health, safety, and wellbeing and follow workplace safety procedures.
Follow company policies and procedures, participate in achieving company objectives, maintain confidentiality, wear the required attire, and keep identification badges visible.
Perform other duties as requested.