Wheelchair Agent

Menzies Aviation•Wichita, KS

3d•Onsite

About The Position

The Wheelchair Agent assists passengers with mobility needs throughout the airport terminal in a safe, courteous, and professional manner. The role provides wheelchair transportation and customer support from check-in through boarding, connections, arrival, and baggage claim, helping ensure passengers receive timely assistance. The position requires following workplace health and safety procedures and taking reasonable care of the health, safety, and wellbeing of oneself and others. The company prohibits alcohol and drug misuse and conducts regular testing under its Substance Misuse Policy. Applicants must be able to obtain an airport badge, be at least 18 years old, and be eligible to work in the United States.

Requirements

Strong customer service skills.
Strong verbal and communication skills.
Ability to hear and respond to spoken voices and audible alarms in the terminal environment.
Ability to lift up to 50 lbs.
Must be able to obtain an airport badge.
Must be at least 18 years old and eligible to work in the US.
Ability to work various shifts; weekend availability is needed.

Nice To Haves

High school graduate or General Education Degree (GED) is preferred.

Responsibilities

Push wheelchair passengers to and from gates.
Safely roll customer-occupied wheelchairs down the jet bridge.
Ensure wheelchair brakes are in place before allowing passengers to exit the wheelchair.
Complete necessary wheelchair or incident reports.
Follow dispatcher gate orders.
Maintain a friendly, positive attitude and attend to passengers’ individual needs, including helping with problems, questions, or concerns.
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
Exceed customer service standards.
Carry out other duties as assigned.
Take reasonable care of personal and others’ health, safety, and wellbeing in accordance with provided information, training, and workplace health and safety rules or procedures.