Wheelchair Agent

Aviation Division • West Palm Beach, FL

6d • Onsite

About The Position

The Wheelchair Agent transports passengers who need wheelchair assistance to and from their arrival or departure gates and other designated locations in the airport terminal and aircraft. The role may also involve helping passengers retrieve and transport baggage to vehicles, taxi stands, parking shuttles, and rental-car stations. Agents are expected to provide professional, positive customer service while following safety and security procedures in a sometimes stressful environment. Training and customer-service guidelines are provided.

Requirements

• Must be at least 18 years old.
• Must be able to understand, speak, and read English.
• Must communicate face-to-face and/or by radio, often quickly, under pressure, and despite environmental interference.
• Must maintain a professional appearance and manner when interacting with passengers and others at the airport.
• Must be able to stand, squat, kneel, and walk for 70% or more of scheduled work time.
• Must pass airport identification requirements.
• Must have schedule flexibility for weekend, holiday, and night shifts.
• Must be able to speak and be understood, hear, stand for long periods, lift approximately 70 pounds, and relocate in an emergency.
• Must maintain a neat and professional appearance.

Responsibilities

• Transport passengers requiring wheelchair assistance within the terminal and aircraft to their designated destinations.
• Provide positive, professional customer service and communicate with passengers.
• Maintain professionalism while working under pressure and in stressful environments.
• Help ensure the safety of people and property and follow security protocols.
• Comply with client and site security requirements and processes.
• Assist passengers with baggage retrieval and transport when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed