Passenger Assistant Agent- Wheelchair

Menzies Aviation Careers • Tampa, FL

2d • Onsite

About The Position

The Passenger Assistant Agent assists passengers with mobility needs throughout the airport terminal in a safe, courteous, and professional manner. The role provides wheelchair transportation and customer support from check-in through boarding, connections, arrival, and baggage claim. It involves extensive walking and frequent interaction with passengers in busy airport areas, and requires maintaining patience, sensitivity, and professionalism while following safety procedures, airline policies, and TSA regulations.

Requirements

• High school diploma or GED.
• Must be 18 years of age or older.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and physically demanding environment.
• Ability to remain patient, courteous, and professional at all times.
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime.
• Reliable attendance and punctuality.
• Must have reliable telephone and transportation.
• Must be able to take verbal direction in English.
• Must be able to read, write, understand, and carry out instructions in English.
• Must pass pre-employment and random drug tests.
• Must pass a pre-employment background check.
• Must meet requirements to obtain a security-sensitive identification badge.
• Ability to push passengers in wheelchairs for extended periods.
• Ability to stand and walk continuously throughout shifts.
• Ability to lift, push, and pull up to 50 pounds occasionally.
• Ability to assist passengers safely during boarding and deplaning operations.

Nice To Haves

• Previous customer service, hospitality, healthcare, or airport experience.

Responsibilities

• Assist passengers requiring wheelchair or mobility assistance throughout the airport.
• Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights.
• Assist passengers with boarding and deplaning aircraft when required.
• Provide excellent customer service and professional communication to passengers and families.
• Assist elderly passengers, individuals with disabilities, and travelers requiring special assistance.
• Handle wheelchairs and mobility equipment safely and properly.
• Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistance.
• Respond promptly to wheelchair service requests and maintain efficient passenger flow.
• Assist with light baggage handling when necessary.
• Follow airport safety procedures, airline policies, and TSA regulations.
• Report operational concerns, passenger incidents, or equipment issues to supervisors promptly.
• Maintain professionalism, patience, and sensitivity while assisting passengers.
• Perform other duties as requested.
• Take reasonable care of personal and others’ health, safety, and wellbeing in accordance with training and workplace procedures.
• Adhere to company policies and procedures and participate in achieving company objectives.
• Treat all information as confidential.
• Wear proper uniform or business attire as directed and keep identification badges visible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED