Prospect Wheelchair Agent - BWI

Unifi • Baltimore, MD

1d • Onsite

About The Position

Prospect Airport Services is seeking a Wheelchair Agent to provide assistance to passengers who need wheelchair support at the airport, from curbside through boarding and other stages of their journey. The role focuses on delivering professional, safe, and empathetic customer service while supporting passenger baggage needs and maintaining wheelchair availability. The position is based in Baltimore, Maryland, and is full-time. Work may involve rotating hours, day and evening shifts, nights, weekends, holidays, and overtime, as well as outdoor conditions that may include severe seasonal weather.

Requirements

• High school diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain credentials required by airport, state, or customs authorities.
• Proficient in English.
• Must be able to frequently lift and move up to 70 pounds and constantly push and pull up to 70 pounds.
• Must be able to constantly walk, stand, reach above shoulder level, climb, crawl, stoop, squat, kneel, and bend.
• Must be able and willing to work rotating shifts and hours, nights, weekends, holidays, and overtime.
• Must be able and willing to work outdoors in conditions that may include severe seasonal weather.

Responsibilities

• Push wheelchairs for passengers requiring assistance while providing a professional customer experience.
• Assist passengers using wheelchair services with transporting, checking in, and claiming baggage.
• Lift and assist passengers up or down aircraft stairs and into or out of wheelchairs.
• Collect wheelchairs from the concourse and return them to the staging area.
• Follow safety procedures, policies, and company safety and operational standards.
• Report safety and security incidents and potential hazards promptly in line with the Unifi Fair and Just Culture Policy.
• Perform other related duties within the appropriate skill and experience capabilities of the position.

Benefits

• Competitive pay with daily access to earned wages.
• Medical, dental, and vision insurance for full-time employees working at least 30 hours per week; benefits begin in the month following 60 days of service.
• Voluntary AFLAC coverage, including short-term disability, accident, critical illness, and hospital indemnity.
• Employee discounts and perks through Working Advantage, Payactiv, Purchasing Power, and Active&Fit.
• Paid time off under a location-specific leave policy.
• Travel discounts through ID90 and Concur.
• Tuition discount with Purdue Global.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED