Wheelchair Agent (DELTA) - HNL PT/FT

Unifi • Honolulu, HI

1d • Onsite

About The Position

The Wheelchair Agent assists airline passengers through arrival and check-in processes, including passengers who need wheelchair assistance. The role handles wheelchair support using computerized systems and assists with boarding, baggage service, reservations, and resolving related complaints and problems. The agent directs passengers through Customs, Immigration, and Quarantine; coordinates with Ramp Service Agents to make wheelchairs, strollers, and gate-checked bags available for departure and deliver them upon arrival; operates jetways and carrier-specific reservation and ticketing software; and oversees customer service issues related to wheelchair-bound customers. Shift schedules are subject to change based on the airline flight schedule.

Requirements

• Be at least 18 years of age.
• Have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Complete ramp and SIDA training to obtain airport authority identification security.
• Have a smartphone and minimal computer knowledge.
• Be flexible to work a variety of shifts, including nights, weekends, holidays, and overtime.
• Be able to lift, carry, push, pull, and move items weighing 70 pounds or more on a regular basis, and repetitively lift 40 to 50 pounds on raised surfaces.
• Be able to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods.

Responsibilities

• Assist passengers through arrival and check-in processes, including passengers with special needs who require wheelchair assistance.
• Handle wheelchair support using a computerized system, including boarding, baggage service, reservations, and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist Ramp Service Agents in making wheelchairs, strollers, and gate-checked bags available for loading upon departure and delivery to passengers upon arrival.
• Operate equipment including the jetway, computer keyboards, and carrier-specific reservation and ticketing software.
• Oversee customer service issues related to wheelchair-bound customers.

Benefits

• Flight benefits and travel privileges for the employee and family.
• Competitive pay with daily access to earned wages.
• Paid holidays.
• Unpaid time off.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with a 3% company match contribution when the employee contributes 9% to the retirement plan, after 30 days for full-time employees.
• Exclusive discounts and additional wellness programs.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed