Wheelchair Agent - EWR Newark Liberty Airport - Part Time

SmarteCarte Brand•Newark, NJ

1d•Onsite

About The Position

Smarte Carte is hiring part-time Wheelchair Agents at Newark Liberty Airport. The role ensures the safe transport of passengers with mobility issues and requires attentiveness to passenger needs and clear, concise communication. The schedule is flexible, with varying shift times and an average of 15–30 hours per week. Evenings, weekends, and holidays may be required. The hourly pay is $20.25–$21.25, with an additional $5 monthly cellular phone allowance. Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers. Its services and equipment include luggage carts, smart lockers, mobility rentals, massage chairs, collectibles, and other guest and passenger services. The company describes itself as environmentally responsible and focused on reducing its carbon footprint. It values a diverse and inclusive workforce and encourages people of all genders, ethnicities, and backgrounds to apply. Part-time benefits include company-paid sick time, a matching 401(k), overtime, and holiday overtime.

Requirements

Be at least 18 years of age.
Be able to lift and carry up to 75 pounds.
Be able to push or pull 75–300 pounds, including wheelchair passengers weighing up to 300 pounds.
Be skilled at navigating wheelchairs over various surfaces, inclines, and crowded or confined spaces.
Be able to transfer wheelchair passengers to and from airplane seats.
Be proficient with computers and smartphones and willing to learn computer-based reporting tools.
Be capable of standing for extended periods and walking and standing for the duration of a shift.
Have excellent customer service and verbal communication skills.
Communicate clearly, respectfully, and professionally with passengers and staff.
Be friendly, compassionate, attentive, and able to monitor passenger comfort and safety.
Have strong teamwork and coordination abilities and maintain professionalism in high-pressure situations.
Be able to identify potential wheelchair safety issues and handle difficult or emergency situations calmly and professionally.
Manage one's own time and demonstrate integrity, self-discipline, a positive attitude, and workplace flexibility.
Complete all required training, including airport compliance training.
Be able to obtain the required airport badge.
Work outdoors in seasonal weather conditions.

Responsibilities

Transport arriving and departing wheelchair passengers to terminals, gates, and other areas across the airport.
Assist passengers with transporting luggage.
Inspect wheelchairs daily and identify needed repairs or maintenance.
Complete required wheelchair or incident reports.
Follow safety requirements when transporting passengers and assisting them in and out of wheelchairs.
Provide welcoming, friendly customer service to passengers.
Follow airport security regulations and display the required security badge.
Assist with luggage carts as needed.
Perform additional duties assigned by management.