Wheelchair Agent - EWR Newark Liberty Airport - Part Time

Smarte Carte•Newark, NJ

2d•$20 - $21•Onsite

About The Position

Smarte Carte is hiring part-time Wheelchair Agents at Newark Liberty Airport to safely transport passengers with mobility issues. Agents assist arriving and departing passengers between terminals, gates, and other airport areas, help with luggage, and provide welcoming, attentive customer service. The role requires clear communication, safe wheelchair handling, awareness of passenger comfort, and compliance with airport security requirements. Agents also inspect wheelchairs, complete required reports, assist with luggage carts as needed, and perform other assigned duties. The schedule is flexible, with varying shifts averaging 15–30 hours per week. Evening, weekend, and holiday work may be required. The hourly pay range is $20.25–$21.25, with an additional $5 monthly cellular phone allowance.

Requirements

Be at least 18 years of age.
Be able to lift and carry up to 75 pounds and push wheelchair passengers weighing up to 300 pounds.
Be skilled at navigating wheelchairs over varied surfaces, inclines, and crowded or confined spaces.
Be able to transfer wheelchair passengers to and from airplane seats.
Be proficient with computers and smartphones.
Be capable of standing for extended periods and walking and standing for the duration of a shift.
Have excellent customer service and verbal communication skills.
Be able to complete all required training, including airport compliance training.
Be able to obtain an airport badge.
Be friendly, compassionate, attentive, and able to communicate respectfully and professionally with passengers and staff.
Have strong teamwork and coordination abilities, maintain professionalism under pressure, and handle difficult or emergency situations calmly.
Be able to assess and monitor passenger comfort and safety and identify potential wheelchair safety issues.
Be able to manage time independently, learn computer-based reporting tools, and demonstrate flexibility, integrity, self-discipline, and a positive attitude.

Responsibilities

Transport arriving and departing wheelchair passengers to terminals, gates, and other airport areas.
Assist passengers with transporting luggage.
Inspect wheelchairs daily and identify necessary repairs or maintenance.
Complete required wheelchair or incident reports.
Follow safety requirements when transporting passengers and helping them in and out of wheelchairs.
Provide exceptional customer service and greet passengers in a welcoming, friendly manner.
Follow airport security regulations and display the required security badge.
Assist with luggage carts as needed.
Perform additional duties as assigned by management.