IND Wheelchair Agent $12hr PLUS TIPS 8:30pm-12:30am

Menzies Aviation•Indianapolis, IN

11d•Onsite

About The Position

The Wheelchair Agent assists and transports airline passengers who need airport assistance, including wheelchair assistance. The role involves safely moving passengers to and from gates, following dispatcher instructions, and providing attentive, friendly customer service while responding to passengers’ individual needs. The agent must follow workplace health, safety, wellbeing, security, and compliance procedures, including the company’s Substance Misuse Policy. The company states that it conducts regular testing to enforce this policy.

Requirements

Ability to work various shifts.
Strong customer service skills.
Strong verbal and communication skills.
Ability to hear and respond to spoken voices and audible alarms in the terminal environment.
Ability to lift up to 70 lbs.
Ability to obtain an airport badge.
Must be at least 18 years old and eligible to work in the United States.

Nice To Haves

High school graduate or General Education Degree (GED) is preferred.

Responsibilities

Push wheelchair passengers to and from gates.
Safely roll customer-occupied wheelchairs down the jet bridge.
Ensure wheelchair brakes are engaged before allowing passengers to exit the wheelchair.
Complete necessary wheelchair or incident reports.
Follow dispatcher gate orders.
Maintain a friendly, positive attitude and attend to passengers’ individual needs, questions, problems, and concerns.
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
Exceed customer service standards.
Carry out other duties as assigned.
Take reasonable care of personal and others’ health, safety, and wellbeing in accordance with provided information, training, and workplace rules and procedures.