IND Passenger Service Agent ( Jet Blue) 8:30pm-12:30am
About The Position
The Passenger Service Agent checks in passengers at ticket counters and gates and helps resolve passenger issues in the airport. The role includes verifying passenger documents, assigning seats, providing gate information, checking baggage, hosting self-service kiosks, and interpreting baggage and cargo routing tags. The agent helps keep check-in, lobby, gate, and baggage work areas organized and functional, and supports safe and secure operations. The position requires a positive, helpful attitude and adherence to Menzies Aviation uniform guidelines and codes of conduct. The role is part-time, up to 24 hours per week, with a shift listed as 8:30 p.m. to 12:30 a.m. Open availability is required, including weekends and holidays. Uniforms are provided.
Requirements
- Must be at least 18 years of age.
- Must have a current, valid U.S. driver’s license.
- Must pass a pre-employment drug screen and an FBI background check and obtain a U.S. Customs seal.
- Must be able to proficiently read, write, and speak English.
- Must have computer skills; intermediate computer skills are required.
- Must be able to stand for long periods at ticket counters and gate check-in areas.
- Must be comfortable lifting or moving up to 70 pounds of cargo and baggage.
- Must be available and flexible to work variable shifts, including weekends and holidays; open availability is required.
- Must be able to learn quickly, understand and carry out oral and written instructions, and request clarification when needed.
- Must have strong interpersonal skills and the ability to work as part of a team and build relationships.
Nice To Haves
- Prior customer service experience is strongly preferred.
Responsibilities
- Assist passengers with check-ins, document verification, gate information, baggage claims, and other airport issues.
- Host self-service kiosks and verify passenger documents before boarding.
- Interpret identification labels and baggage and cargo routing tags.
- Provide gate information, make announcements, check baggage, and assign seats.
- Keep check-in, lobby, gate, and baggage work areas organized and functional.
- Maintain a positive attitude while assisting passengers.
- Help ensure safe and secure operations and take reasonable care of personal and others’ health, safety, and wellbeing.
- Perform other duties as assigned.
Benefits
- Advancement opportunities to Lead and Supervisor roles
- Three health plans through Meritain Health
- Two dental plans through Delta Dental
- Vision insurance through Met Life Vision
- Accident coverage plan
- Critical illness coverage plan
- Hospital indemnity coverage plan
- Company-paid basic employee life and AD&D insurance ($20,000)
- Voluntary life and AD&D insurance
- Voluntary short-term and long-term disability insurance
- 401(k) savings plan
- Employee assistance program
- Prepaid legal coverage plan
- Identity theft protection plan
- Pet discount coverage and pet insurance plan
- Uniforms provided
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
