IND Passenger Service Agent ( Jet Blue) 8:30pm-12:30am

Menzies Aviation • Indianapolis, IN

11d • Onsite

About The Position

The Passenger Service Agent provides customer service to airline passengers at ticket counters, self-service kiosks, gates, and baggage areas. The role includes checking in passengers, verifying passenger documents, assigning seats, providing gate information, checking baggage, and assisting with passenger issues. The agent must follow Menzies Aviation uniform guidelines and codes of conduct and help maintain safe and secure operations. The position is part-time, with a schedule of up to 24 hours per week and a listed shift of 8:30 p.m. to 12:30 a.m. Open availability, including weekends, is required; the qualifications also specify availability for variable shifts, weekends, and holidays. The role involves standing for long periods and lifting or moving cargo and baggage up to 70 pounds, along with bending, stretching, pushing, and pulling. Uniforms are provided.

Requirements

• Must be at least 18 years of age.
• Must have a current valid U.S. driver's license.
• Must pass a pre-employment drug screen.
• Must pass an FBI background check and obtain a U.S. Customs seal.
• Must be able to proficiently read, write, and speak English.
• Must have intermediate computer skills.
• Must be able to stand for long periods at ticket counter and gate check-in areas.
• Must be comfortable lifting up to 70 pounds.
• Must have open availability and flexibility to work variable shifts, including weekends and holidays.
• Must be able to learn quickly and understand and carry out oral and written instructions, requesting clarification when needed.
• Must have strong interpersonal skills, be able to work as part of a team, and build relationships.

Nice To Haves

• Prior customer service experience is strongly preferred.

Responsibilities

• Assist passengers with check-in, document verification, gate information, baggage claims, and other airport issues.
• Host self-service kiosks and verify passenger documents before boarding.
• Interpret identification labels and baggage and cargo routing tags.
• Keep check-in, lobby, gate, and baggage work areas organized and functional.
• Make announcements, check baggage, and assign seats in the gate area.
• Maintain a positive attitude while assisting passengers.
• Help ensure safe and secure operations.
• Perform other duties as assigned.

Benefits

• Advancement opportunities to lead and supervisor roles.
• Three health plans through Meritain Health.
• Two dental plans through Delta Dental.
• Vision insurance through MetLife Vision.
• Accident coverage plan.
• Critical illness coverage plan.
• Hospital indemnity coverage plan.
• Company-paid basic employee life and AD&D insurance of $20,000.
• Voluntary life and AD&D insurance.
• Voluntary short-term and long-term disability insurance.
• 401(k) savings plan.
• Employee assistance program.
• Prepaid legal coverage plan.
• Identity theft protection plan.
• Pet discount coverage and pet insurance plan.
• Uniforms provided.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed