MKE- Wheelchair Agent $11hr Plus Tips

Menzies Aviation•Milwaukee, WI

6d•Onsite

About The Position

The Wheelchair Agent assists and transports airline passengers who require help at the airport, including wheelchair assistance. The role involves providing safe, attentive support while helping passengers travel to and from gates and down jet bridges, while delivering a positive customer-service experience. The agent follows dispatcher gate orders, completes necessary wheelchair or incident reports, and maintains professional working relationships with colleagues, supervisors, managers, airline employees, and airport authorities. The role also carries responsibility for taking reasonable care of personal and others’ health, safety, and wellbeing, following workplace safety procedures and training, and complying with the company’s Substance Misuse Policy.

Requirements

Ability to work various shifts.
Strong customer service skills.
Strong verbal and communication skills.
Ability to hear and respond to spoken voices and audible alarms in the terminal environment.
Ability to lift up to 70 lbs.
Ability to obtain an airport badge.
Must be at least 18 years old and eligible to work in the United States.

Nice To Haves

High school graduate or General Education Degree (GED) preferred.

Responsibilities

Push wheelchair passengers to and from gates.
Safely roll customer-occupied wheelchairs down the jet bridge.
Ensure wheelchair brakes are in place before allowing passengers to exit the wheelchair.
Complete necessary wheelchair or incident reports.
Follow dispatcher gate orders.
Maintain a friendly, positive attitude and attend to each passenger’s individual needs, including helping with problems, questions, or concerns.
Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities.
Exceed customer service standards.
Carry out other duties as assigned.
Take reasonable care of personal and others’ health, safety, and wellbeing, and follow workplace health and safety rules and procedures.