Cashier (Plus Tips)
About The Position
The F&B Cashier interacts with customers by taking orders, making recommendations, and providing accurate bills. The position is responsible for ensuring that all money collected is reported and balanced before and after each shift. The cashier provides friendly, professional service to guests and assists them in designated areas. The Casino & Resort operates 24 hours a day, seven days a week, and shifts may be rescheduled according to business volume; employees must be willing and available to meet these operational demands. The role involves regularly walking, standing, and sitting, and occasionally climbing and balancing. It frequently requires using the hands and arms to carry and lift items. Team members may experience temperature fluctuations and moderate to high noise levels, and work in a smoking environment with exposure to environmental contaminants including smoke.
Requirements
- Must be able to communicate in English.
- High school diploma or equivalent.
- Must be able to obtain and maintain a Tribal Gaming License.
- Six months of cash handling experience required.
- Maintain physical stamina and a proper mental attitude while dealing effectively with guests, management, team members, and outside contacts under pressure and while meeting deadlines.
- Must be able to move freely about the property, walk frequently, and stand for prolonged periods, as well as stretch, bend, and kneel without restriction.
- Must be able to work different shifts, which may include holidays and weekends.
- Must be able to work indoors and be exposed to environmental contaminants, including smoke.
- Ability to lift or carry at least 30 pounds unassisted for assigned tasks.
- Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives.
- Must maintain a positive attitude and interact with guests in a congenial and polite manner.
- Must address stressful situations with clients with dignity, tact, and politeness.
- Must safely touch and handle supplies while maintaining proper hygiene, cleanliness, and disposal methods.
- Regularly required to walk, stand, and sit; occasionally required to climb and balance; frequently required to use hands and arms to carry and lift items.
- Must have close and distance vision.
Nice To Haves
- Spanish language skills.
Responsibilities
- Adhere to Miccosukee Service Expectations and ensure team compliance.
- Attend to customers, exchange cash, check out customers, and process credit card and cash transactions.
- Inform guests about hotel facilities.
- Bid guests farewell, using their name when known and inviting them to return.
- Greet guests in a friendly, positive manner and make them feel at home.
- Assist customers in their designated areas.
- Count and balance cash boxes before and after each shift.
- Provide stellar customer service to all patrons.
- Conduct and carry oneself professionally and observe company standards, work requirements, and rules of conduct.
- Maintain consistent and regular attendance.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
