Prospect Wheelchair Agent OS (WN) - MKE

Unifi • Milwaukee, WI

9d • Onsite

About The Position

Prospect Airport Services is hiring a Passenger Service Assistant (Wheelchair Agent) to assist passengers who require wheelchair assistance throughout their airport journey, from curbside and check-in areas to aircraft and final destinations. The role is important to ensuring passengers receive safe, respectful, and professional service in a fast-paced airport environment.

The position is based in Milwaukee, Wisconsin, and the posting identifies an A.M. shift. The role is full-time and non-exempt. Work takes place indoors and outdoors in varying weather conditions, including severe seasonal weather. Rotating shifts, weekends, holidays, and overtime may be required as operational needs dictate.

Requirements

• High school diploma or GED.
• Must be at least 18 years of age.
• Must be able to obtain and maintain all required airport credentials and security clearances.
• Proficiency in English to communicate effectively with passengers and team members.
• Strong customer service skills, reliability, and a willingness to help others.
• Ability to work independently and as part of a team.
• Frequently lift and move up to 70 pounds and constantly push and pull up to 70 pounds.
• Walk and stand for extended periods.
• Reach above shoulder level, climb, crawl, stoop, squat, kneel, and bend as needed to perform job duties safely.
• Availability to work rotating shifts, including mornings, evenings, overnight shifts, weekends, and holidays.
• Willingness to work overtime as operational needs require.
• Ability to work indoors and outdoors in varying weather conditions, including severe seasonal weather.

Responsibilities

• Provide wheelchair assistance to passengers throughout the airport while delivering excellent customer service.
• Assist passengers with check-in, baggage handling, baggage claim, and navigating airport terminals.
• Safely assist passengers when boarding or exiting aircraft, including navigating aircraft stairs when required and authorized.
• Collect wheelchairs from airport concourses and return them to designated staging areas.
• Follow all company, airline, airport, and safety policies and procedures.
• Communicate professionally and respectfully with passengers, coworkers, supervisors, and airline personnel.
• Perform other related duties as assigned within the requirements of the position.

Benefits

• Competitive pay with daily access to earned wages through Payactiv.
• Medical, dental, and vision insurance for eligible full-time employees working at least 30 hours per week; benefits begin in the month following 60 days of service.
• Voluntary additional coverage through AFLAC, including short-term disability, accident, critical illness, and hospital indemnity coverage.
• Paid time off based on location-specific leave policies.
• Employee discounts and perks through Working Advantage, Payactiv, Purchasing Power, and Active&Fit.
• Travel discounts through ID90 and discounted car rentals and hotels through Concur.
• Tuition discounts through Purdue Global.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED