WGACA Handbag Specialist - Full Time - Hamilton Place

Belk•Chattanooga, TN

About The Position

The WGACA Handbag Specialist delivers an elevated customer experience as a subject matter expert on What Goes Around Comes Around merchandise, maintaining product presentations aligned with brand standards. This hourly position is eligible for commission. The role drives sales and store key metric performance through excellent service, relationship-building, clienteling, product recommendations, and an elevated experience selling pre-owned luxury and vintage apparel. The specialist provides personalized customer service, supports omnichannel shopping, and uses product knowledge and selling techniques to create sales opportunities and encourage repeat visits. The role also maintains selling areas and merchandise presentation standards, supports promotions and customer outreach, contributes to a positive store culture, and assists with fulfillment, operations, asset protection, and safety procedures.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Ability to work independently with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and to lift, carry, and move at least 40 lbs.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community.
Greet, engage, and assist customers, creating a welcoming environment and providing personalized service.
Build customer loyalty by delivering best-in-class service and tailored product recommendations.
Use selling tools and digital devices to support a seamless omnichannel experience and communicate inventory, assortment, and product features and benefits.
Use brand guides and training materials to develop product knowledge, apply advanced selling techniques, make styling suggestions, and encourage repeat client interactions.
Maintain selling areas, merchandise presentations, signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
Align product presentations with visual merchandising directives and brand standards.
Execute promotions, special events, and customer outreach to maximize performance and contribute to department and store success.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating achievements.
Support store fulfillment and asset protection initiatives by accurately and efficiently executing omnichannel and operations processes.
Maintain product protection standards and follow safety guidelines and security protocols.