WGACA Handbag Specialist - Full Time - Hamilton Place

Belk•Chattanooga, TN

1d•Onsite

About The Position

The WGACA Handbag Specialist delivers an elevated customer experience as a subject matter expert on What Goes Around Comes Around merchandise and maintains presentations aligned with brand standards. The role drives sales and store key metrics by building customer relationships, clienteling, making product recommendations, and selling pre-owned luxury and vintage apparel. This is an hourly position with commission eligibility. The specialist creates a welcoming environment through personalized service, provides tailored product and styling recommendations, and uses selling tools and digital devices to support a seamless omnichannel experience. The role also maintains merchandise presentation, signage, fitting rooms, and cleanliness; supports promotions, special events, and customer outreach; contributes to a positive team culture; and assists with store fulfillment, operations, and asset protection.

Requirements

Dedication to customer service and drive to achieve store objectives.
Skills and experience to perform the role and commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with teammates, vendors, customers, and the community to create memorable store experiences.
Greet, engage, and assist customers, providing a welcoming environment and personalized service.
Build customer loyalty through best-in-class service and tailored product recommendations.
Use selling tools and digital devices to provide an omnichannel experience and communicate inventory, assortment, and product features and benefits.
Use brand guides and training materials to build product knowledge, apply advanced selling techniques, make styling suggestions, and encourage repeat client interactions.
Maintain selling areas, merchandise presentation, signage, fitting rooms, and cleanliness through daily recovery and stock replenishment, following visual merchandising directives and brand standards.
Execute promotions, special events, and customer outreach to maximize performance and support the assigned brand, department, and store.
Build connections with teammates, share knowledge, and celebrate individual and team achievements.
Support store fulfillment and asset protection by accurately and efficiently executing omnichannel and operations processes, maintaining product protection standards, and following safety and security protocols.