WGACA Handbag Specialist - Full Time

Belk•McDonough, GA

16h

About The Position

The WGACA Handbag Specialist delivers an elevated customer experience as a subject matter expert on What Goes Around Comes Around merchandise, while maintaining presentations aligned with brand standards. The role drives sales and store key-metric performance through excellent service, relationship-building, clienteling, product recommendations, and elevated selling of pre-owned luxury and vintage apparel. This is an hourly position with commission eligibility. The specialist creates memorable store experiences, provides personalized service, and builds customer loyalty through tailored recommendations and knowledgeable product guidance. They use selling tools and digital devices to support an omnichannel experience, maintain merchandise presentation and store standards, and participate in promotions, events, customer outreach, fulfillment, and asset-protection activities. The role also contributes to a positive store culture by collaborating with teammates and sharing knowledge.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Ability to work independently with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to move regularly around all store areas and remain accessible to customers.
Ability to bend, reach, stretch, lift, carry, and move at least 40 pounds.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community.
Greet, engage, and assist customers warmly, providing personalized service.
Build customer loyalty by delivering high-quality service and tailored product recommendations.
Use selling tools and digital devices to provide an omnichannel experience and speak knowledgeably about inventory, assortment, and product features and benefits.
Use brand guides and training materials to build product knowledge, apply advanced selling techniques, make styling suggestions, and encourage repeat client interactions.
Maintain selling areas, merchandise presentation, signage, fitting rooms, and cleanliness through daily recovery and stock replenishment, following visual merchandising directives and brand standards.
Execute promotions, special events, and customer outreach to maximize performance and support the assigned brand, department, and store.
Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating achievements.
Support store fulfillment and asset protection by accurately executing omnichannel and operations processes, maintaining product protection standards, and following safety and security protocols.