WGACA Handbag Specialist - Full Time

Belk•Centerville, GA

20h•Onsite

About The Position

The WGACA Handbag Specialist delivers an elevated customer experience as a subject matter expert on What Goes Around Comes Around merchandise. The role maintains presentations aligned with brand standards and drives sales and store key metric performance through excellent service, relationship building, clienteling, product recommendations, and the sale of pre-owned luxury and vintage apparel. This is an hourly role eligible for commission. The specialist provides personalized customer service and product expertise, supports omnichannel shopping, maintains merchandise presentation and store standards, and contributes to promotions, store operations, asset protection, and a positive team culture.

Requirements

Dedication to customer service and motivation to achieve store objectives.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Ability to work independently with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to move regularly throughout store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Greet, engage, and assist customers warmly, providing personalized service.
Build customer loyalty through high-quality service and tailored product recommendations.
Use selling tools and digital devices to support an omnichannel experience and communicate inventory, assortment, product features, and benefits.
Use brand guides and training materials to build product knowledge, apply advanced selling techniques, make styling suggestions, and encourage repeat client interactions.
Maintain visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
Align merchandise presentations with visual merchandising directives and brand standards.
Execute promotions, special events, and customer outreach to maximize performance and support assigned brand, department, and store success.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating achievements.
Support store fulfillment and asset protection initiatives by accurately and efficiently executing omnichannel and operations processes, maintaining product protection standards, and following safety and security protocols.