WGACA Handbag Specialist - Full Time

Belk•Fredericksburg, VA

17h

About The Position

The WGACA Handbag Specialist delivers an elevated customer experience as a subject matter expert on What Goes Around Comes Around merchandise. The role maintains merchandise presentations aligned with brand standards and supports store objectives and key metrics through relationship-building, clienteling, product recommendations, and sales of pre-owned luxury and vintage apparel. This is an hourly position with commission eligibility. The specialist provides personalized customer service, develops customer loyalty, and uses selling tools and digital devices to support a seamless omnichannel experience. The role also maintains selling areas and merchandise presentation standards, supports promotions and events, contributes to a positive store culture, and carries out store fulfillment, operations, and asset-protection processes.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Ability to work independently with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move throughout all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products and to lift, carry, and move at least 40 lbs.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Greet, engage, and assist customers, providing personalized service and a welcoming shopping environment.
Build customer loyalty through high-quality service and tailored product recommendations.
Use selling tools and digital devices to discuss available inventory, assortment, product features, and benefits, supporting an omnichannel experience.
Use brand guides and training materials to build product knowledge, apply advanced selling techniques, and make styling suggestions; encourage repeat client interactions.
Maintain selling areas, merchandise presentations, signage, fitting rooms, and cleanliness through daily recovery and stock replenishment, following visual merchandising directives and brand standards.
Execute promotions, special events, and customer outreach to maximize performance and support brand, department, and store success.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating achievements.
Support store fulfillment and asset-protection initiatives by accurately and efficiently completing omnichannel and operations processes, maintaining product protection standards, and following safety and security protocols.