WGACA Handbag Specialist - Full Time

Belk•Durham, NC

17h

About The Position

The WGACA Handbag Specialist delivers an elevated customer experience as a subject matter expert on What Goes Around Comes Around merchandise, maintaining product presentations aligned with brand standards. The role drives sales and store key metrics by building customer relationships, clienteling, making product recommendations, and providing excellent service while selling pre-owned luxury and vintage apparel. This is an hourly position eligible for commission. The specialist creates welcoming, personalized shopping experiences; develops customer loyalty through tailored recommendations; and uses selling tools and digital devices to provide an omnichannel experience. The role also maintains selling areas and merchandise presentation, supports promotions and events, contributes to a positive store culture, and assists with fulfillment, operations, and asset protection.

Requirements

Dedication to customer service and drive to achieve store objectives.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Ability to work independently with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with teammates, vendors, customers, and the community.
Greet, engage, and assist customers, providing personalized service and a welcoming shopping environment.
Build customer loyalty through best-in-class service and tailored product recommendations.
Use selling tools and digital devices to provide an omnichannel experience and communicate product availability, assortment, features, and benefits.
Use brand guides and training materials to build product knowledge, apply advanced selling techniques, make styling suggestions, and encourage repeat client interactions.
Maintain selling areas, merchandise presentation standards, signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
Align merchandise presentations with visual merchandising directives and brand standards.
Execute promotions, special events, and customer outreach to maximize performance and contribute to department and store success.
Support a positive store culture by connecting with teammates, sharing knowledge, and celebrating achievements.
Support store fulfillment and asset protection initiatives by accurately executing omnichannel and operations processes, maintaining product protection standards, and following safety and security protocols.