WGACA Handbag Specialist - Full Time

Belk•Gainesville, GA

16h

About The Position

The WGACA Handbag Specialist delivers an elevated customer experience as a subject matter expert on What Goes Around Comes Around merchandise, while maintaining presentations aligned with brand standards. The role supports sales and store key metrics through excellent service, relationship-building, clienteling, product recommendations, and an elevated selling experience for pre-owned luxury and vintage apparel. It is an hourly position with commission eligibility. The specialist helps create welcoming, memorable store experiences, builds customer loyalty, and provides tailored recommendations. The role also maintains merchandise presentation and selling-area standards, supports promotions and events, contributes to a positive store culture, and accurately carries out fulfillment, operations, and asset-protection processes.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Ability to work independently with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Take ownership, demonstrate accountability and initiative, and work toward store objectives and personal and store key metrics.
Build genuine relationships with teammates, vendors, customers, and the community to create memorable store experiences.
Greet, engage, and assist customers warmly, providing personalized service.
Build customer loyalty by delivering best-in-class service and offering tailored product recommendations.
Use selling tools and digital devices to provide a seamless omnichannel experience and speak confidently about inventory, assortment, product features, and benefits.
Use brand guides and training materials to develop product knowledge, apply advanced selling techniques, make styling suggestions, and encourage repeat client interactions.
Maintain visually appealing selling areas, merchandise presentations, signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
Follow visual merchandising directives and brand standards.
Execute promotions, special events, and customer outreach to maximize performance and contribute to brand, department, and store success.
Build connections with teammates, share knowledge, and celebrate individual and team achievements.
Support store fulfillment and asset-protection initiatives by accurately and efficiently completing omnichannel and operations processes, maintaining product protection standards, and following safety guidelines and security protocols.