WGACA Handbag Specialist - Full Time

Belk•Winston-Salem, NC

17h

About The Position

The WGACA Handbag Specialist delivers an elevated customer experience as a subject matter expert on What Goes Around Comes Around merchandise. The role maintains merchandise presentations in line with brand standards and supports sales and store key metrics by building customer relationships, clienteling, making product recommendations, and selling pre-owned luxury and vintage apparel. This is an hourly position with commission eligibility. The specialist provides personalized service, supports omnichannel shopping, develops product and styling knowledge, and helps maintain selling areas and merchandise presentation standards. The role also contributes to store promotions, events, customer outreach, fulfillment, asset protection, and a positive store culture.

Requirements

Dedication to customer service and drive to achieve store objectives.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Ability to work independently with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Greet, engage, and assist customers, providing a welcoming environment and personalized service.
Build customer loyalty through high-quality service and tailored product recommendations.
Use selling tools and digital devices to provide a seamless omnichannel experience and communicate inventory, assortment, product features, and benefits.
Use brand guides and training materials to strengthen product knowledge, apply advanced selling techniques, make styling suggestions, and encourage repeat client interactions.
Maintain selling areas, merchandise presentations, signage, fitting rooms, and cleanliness through daily recovery and stock replenishment, following visual merchandising directives and brand standards.
Execute promotions, special events, and customer outreach to maximize performance and contribute to department and store success.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating achievements.
Support store fulfillment and asset protection by accurately executing omni and operations processes, maintaining product protection standards, and following safety and security protocols.