Wellness & Resiliency Coordinator

County Of Albemarle•Charlottesville, VA

11d

About The Position

The Wellness & Resiliency Coordinator supports the physical, mental, and emotional well-being of coworkers at the Charlottesville-UVA-Albemarle County Emergency Communications Center (ECC). The role leads the development, implementation, and evaluation of wellness and resiliency programs designed for the stressors and challenges experienced by frontline emergency communications personnel. It promotes mental health, psychological safety, peer support, and early intervention, with the aims of reducing crisis incidents, improving coping strategies, and supporting a resilient workforce. The coordinator provides confidential support and resource referrals, develops relationships with mental health professionals, EAP providers, and peer support networks, and coordinates critical incident stress management debriefs and follow-up after high-impact events. The role also facilitates training, creates wellness education materials, monitors wellness trends, advises the Peer Support Team, and liaises with ECC leadership, HR, and staff. The position responds to major incidents or disasters as a wellness resource, maintains relevant documentation, and performs other duties as assigned. The ECC provides emergency communications for Albemarle County, the City of Charlottesville, and the University of Virginia, including receiving local 9-1-1 calls and dispatching police, rescue, and fire services. This is a full-time, 12-month, exempt, benefits-eligible position. It is essential personnel work and may require being held over or called back for disasters, local emergencies, or special events. Occasional operation of County-owned vehicles for travel within and beyond the county is required.

Requirements

Bachelor’s degree in psychology, social work, human services, public safety, or a related field, or five years of relevant experience in mental health, wellness coordination, crisis intervention, or employee support roles.
Strong knowledge of trauma-informed practices, stress management techniques, and resiliency frameworks.
Understanding of how trauma affects people, particularly in high-stress occupations such as emergency communications.
Proficiency with Word, Excel, PowerPoint, and Outlook for reporting, presentations, program management, and communication.
Knowledge of mental health concepts, self-care strategies, and wellness program development.
Familiarity with Incident Stress Management (CISM), Psychological First Aid (PFA), and suicide prevention.
Awareness of operational stressors unique to emergency communications and first responders.
Understanding of applicable privacy laws, including HIPAA, and ethical considerations in coworker support roles.
Strong verbal and written communication skills and ability to connect with individuals from diverse backgrounds.
Ability to foster trust and rapport with staff, leadership, and community partners.
Comfort working in a fast-paced, emotionally intense setting.
Valid driver’s license issued by the Commonwealth of Virginia.
Must maintain a good driving record under the insurance carrier’s standards; driving records may be reviewed annually for continued qualification.
Ability to respond to disasters, local emergencies, or special events when held over or called back.

Nice To Haves

Experience in public safety or emergency communications.
Certification in peer support, CISM, or wellness coaching; willingness to obtain required certifications if not currently held.

Responsibilities

Design, manage, implement, and evaluate a comprehensive wellness and resiliency program for ECC coworkers.
Provide confidential support and resource referrals for staff experiencing personal, professional, or trauma-related challenges.
Build and maintain partnerships with mental health professionals, EAP providers, and peer support networks.
Identify and address stressors that may affect coworkers’ job performance and mental health.
Develop strategies to mitigate the psychological impact of repeated exposure to high-stress or potentially traumatic incidents and strengthen resilience through healthy coping practices, peer support, and structured stress-reduction programs.
Facilitate training and workshops on stress management, trauma-informed care, mindfulness, and other wellness topics.
Create and distribute educational materials promoting mental, physical, and emotional health.
Monitor coworker wellness trends and respond with data-informed interventions.
Coordinate CISM debriefs and follow-up care after high-impact events.
Provide guidance and support to the Peer Support Team.
Liaise between ECC leadership, HR, and staff so wellness initiatives align with organizational goals and coworker needs.
Maintain confidentiality and follow applicable privacy and ethical guidelines when handling sensitive issues.
Stay current with best practices and emerging trends in public safety wellness, trauma resilience, and peer support.
Respond to major incidents or disasters as a wellness resource to emergency personnel.
Maintain related documentation and reports.
Perform other duties as assigned.