Wellness & Resiliency Coordinator

County Of Albemarle•Charlottesville, VA

9h•$63,664 - $70,366•Onsite

About The Position

The Wellness & Resiliency Coordinator plays a critical role in supporting the physical, mental, and emotional well-being of Charlottesville-UVA-Albemarle Emergency Communications Center (ECC) coworkers. This role leads the development, implementation, and evaluation of wellness and resiliency programs tailored to the unique stressors and challenges faced by frontline coworkers. The coordinator will serve as a champion for mental health, fostering a culture of psychological safety, peer support, and proactive intervention. The goal is to reduce crisis incidents, enhance staff coping strategies, and create a sustainable, resilient workforce.

Requirements

Bachelor’s degree in psychology, social work, human services, public safety, or a related field, or five years of relevant experience in mental health, wellness coordination, crisis intervention, or employee support roles; experience in public safety or emergency communications is preferred.
Strong knowledge of trauma-informed practices, stress management techniques, and resiliency frameworks.
Understanding of how trauma impacts individuals, particularly in high-stress occupations like emergency communications.
Proficiency with Word, Excel, PowerPoint, and Outlook to support reporting, presentations, program management, and communication.
Knowledge of mental health concepts, self-care strategies, and wellness program development.
Familiarity with Incident Stress Management (CISM), Psychological First Aid (PFA), and suicide prevention.
Awareness of operational stressors unique to emergency communications and first responders.
Understanding of all related privacy laws including HIPAA, and ethical considerations in coworker support roles.
Strong verbal and written communication skills, with the ability to connect with individuals from diverse backgrounds.
Skilled at fostering trust and rapport with staff, leadership, and community partners.
Comfortable working in a fast-paced, emotionally intense setting.
Possession of a valid driver's license issued by the Commonwealth of Virginia.
Must maintain a good driving record based on standards set by the insurance carrier (driving records may be reviewed annually for continued qualification).

Nice To Haves

Certification in peer support, CISM, or wellness coaching preferred; willingness to obtain required certifications if not currently held

Responsibilities

Design and manage a comprehensive wellness and resiliency program for ECC coworkers.
Provide confidential support and resource referral for staff experiencing personal, professional, or trauma-related challenges.
Build and maintain partnerships with mental health professionals, EAP providers, and peer support networks.
Support coworker overall well-being by identifying and addressing stressors that can affect job performance and mental health.
Develop and implement strategies that mitigate the psychological impact of repeated exposure to high‑stress or potentially traumatic incidents, while strengthening employee resilience through healthy coping practices, peer support resources, and structured stress‑reduction programs.
Facilitate training and workshops on stress management, trauma-informed care, mindfulness, and other wellness topics.
Create and distribute educational materials to promote mental, physical, and emotional health.
Monitor trends in coworker wellness and respond with data-informed interventions.
Coordinate critical incident stress management (CISM) debriefs and follow-up care after high-impact events.
Provide guidance and support to Peer Support Team.
Serve as a liaison between ECC leadership, HR, and staff to ensure wellness initiatives align with organizational goals and coworker needs.
Maintain strict confidentiality and adhere to all applicable privacy and ethical guidelines when handling sensitive issues.
Stay current with best practices and emerging trends in public safety wellness, trauma resilience, and peer support approaches.
Responds to major incidents or disasters to serve as a wellness resource to emergency personnel.
Maintain required related documentation and reports.
Other duties as assigned.