Wellness Coordinator

Platinum Communities•Rothschild, WI

About The Position

The Wellness Coordinator plays a key administrative and resident care support role within an assisted living community. As the first point of contact for visitors and callers, this individual provides a welcoming, professional front office presence while coordinating staffing, care-related tasks, and communication across the community. The role supports the Executive Director, Assistant Executive Director, and broader management team with office and care coordination responsibilities and participates in the on-call rotation for staffing needs. Responsibilities include front office administration, staffing and human resources support, resident care coordination, supply inventory, emergency response, and participation in required meetings, trainings, and continuing education. The coordinator maintains confidentiality and upholds Platinum Communities’ mission, vision, and values through professional conduct and compassionate service.

Requirements

Minimum age of 18.
High school diploma or equivalent.
Strong written and verbal communication skills.
Computer proficiency and willingness to learn new technology platforms.
Strong organizational skills and ability to multitask in a dynamic environment.
Flexibility to work a varied schedule, including evenings, weekends, and holidays as needed.
Current or ability to obtain required CBRF/RCAC certifications, including Standard Precautions, Medication Administration, Fire Safety, First Aid, and others as required.
Ability to read, write, and communicate effectively in English.

Nice To Haves

At least 2 years of experience as a caregiver or in a similar role within a CBRF/RCAC setting is preferred.

Responsibilities

Greet and assist residents, families, and visitors; answer and direct incoming calls; respond to general inquiries about community services and operations.
Coordinate resident transportation and appointments, and manage incoming and outgoing mail, packages, and deliveries.
Perform general office tasks, including filing, data entry, transcription, and recordkeeping.
Order and track Durable Medical Equipment (DME), assist with pharmacy communication, and update EMAR records.
Create and maintain staff schedules to ensure adequate coverage aligned with resident care needs and budgetary goals.
Coordinate and support new-hire onboarding, including orientation logistics.
Maintain accurate staff time and attendance records.
Participate in the on-call rotation for staffing coordination and emergent scheduling issues.
Mentor new team members during their first 90 days.
Participate in resident care meetings and interdisciplinary discussions.
Maintain accurate, current resident records in compliance with company policies and regulatory standards.
Review and implement Individual Service Plans (ISP), and promptly report changes in resident condition.
Assist with hospitalization records and readmission processes; provide direct care support as needed.
Ensure resident safety, privacy, and dignity.
Monitor and manage medical and office supply inventory.
Participate in emergency response and follow established protocols.
Attend required staff meetings, trainings, and continuing education.
Maintain confidentiality regarding residents, staff, and community operations; uphold the company's mission, vision, and values through professional conduct and compassionate service.
Perform additional duties as assigned.