Wellness Coordinator

Auberge Collection • Meadows of Dan, VA

2d

About The Position

The Wellness Coordinator provides an exceptional environment in the spa, fitness center, and retail areas to enhance the guest experience. The role schedules treatments, welcomes guests, sells merchandise, and checks on fitness areas. It also maintains the spa and fitness center in spotless condition and keeps common areas clean between appointments.

The coordinator processes spa reservations and billing, greets guests arriving for and departing from treatments, and uses knowledge of treatments to make recommendations and suggestive sales. Retail support includes assisting guests, displaying products, suggestive selling, and merchandising. The role also addresses guest complaints or problems promptly, communicates relevant matters to management and other necessary departments, and uses good judgment, discretion, and diplomacy. Participation in designated programs, meetings, and training is expected.

Requirements

• Previous customer service experience in hospitality, spa and wellness, or retail.
• Ability to work in a fast-paced environment with an outgoing team.
• Excellent communication style and skills.
• A combination of education and work experience.

Nice To Haves

• Prior customer service experience or luxury hospitality experience is preferred.

Responsibilities

• Provide an exceptional environment in the spa, fitness, and retail areas to enhance guests' visits.
• Schedule treatments and process spa reservations and billing.
• Meet and greet guests as they arrive and depart from treatments.
• Maintain the spa and fitness center in spotless condition and maintain spa common areas between appointments.
• Use knowledge of treatments to recommend services and perform suggestive selling.
• Support retail operations by assisting guests, displaying products, suggestive selling, and merchandising.
• Check on fitness areas.
• Handle guest complaints or problems immediately and ensure guest satisfaction.
• Communicate relevant matters to management to support communication with necessary departments.
• Use good judgment, discretion, and diplomacy while performing job duties.
• Participate in designated programs, meetings, and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed