Wellness Coordinator
About The Position
Wellness Coordinators provide non-clinical care coordination and administrative support to members with behavioral health and substance abuse needs. They serve as primary care navigators by locating and engaging members, screening for gaps in care, addressing social determinants of health needs, and developing individual care plans to help overcome barriers to care. They also support the Behavioral Health Case Management department by assigning referrals, preparing chart summaries, and verifying member demographics. This is a full-time, remote position open to candidates anywhere in the United States. The stated schedule is 40 hours per week, Monday through Friday, from 8:00 AM to 5:00 PM CST. Schedules may vary based on business needs and coverage; flexibility to work between 8:00 AM and 8:00 PM in the employee’s local time zone and/or members’ time zones may be required.
Requirements
- High school diploma.
- At least 1 year of call center experience.
- At least 1 year of managed care experience.
- At least 1 year of computer proficiency experience.
- Flexibility, timely follow-through, attention to detail, and willingness to learn.
- Solid oral and written communication skills, particularly telephone skills.
- Effective organizational and scheduling skills.
- Ability to handle sensitive issues involving members and providers confidentially.
- Excellent customer service skills.
- Ability to work as a solid team player and contribute to team building.
- Telecommuters must adhere to UnitedHealth Group’s Telecommuter Policy.
Nice To Haves
- Bachelor’s degree in behavioral health, psychology, social work, or a related field.
- At least 1 year of experience in a medical or behavioral health setting, such as a hospital, managed care organization, or joint medical/behavioral outpatient practice.
- Casework experience at hospitals, social service agencies, or community mental health centers.
- Dual diagnosis experience involving mental health and substance abuse.
- Experience coordinating benefits and using multiple groups and resources for patients.
- Working knowledge of community-based resources and services.
- Creative problem-solving skills and ability to use community and network resources to meet members’ needs.
- Initiative in achieving individual, team, and organizational goals and objectives.
Responsibilities
- Work in inbound and outbound member queues.
- Document member interactions in multiple electronic documentation systems.
- Coordinate information with clinical team partners.
- Provide education about behavioral health benefits.
- Contact members to screen for and identify gaps in care.
- Provide network referrals and appropriate community resources to help members engage with mental health and substance use treatment.
- Provide administrative support, including assigning referrals, preparing chart summaries, and verifying member demographics.
- Perform other duties as assigned.
Benefits
- Paid Time Off accrued beginning with the first pay period.
- Eight paid holidays.
- Medical plan options.
- Health Spending Account or Health Savings Account participation.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term and long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
