Wellness & Recovery Specialist - NEW Gym Opening!
About The Position
EōS Fitness is seeking a highly motivated, customer-centric Wellness & Recovery Specialist for a new gym opening. This Operations role supports brand amenities including Refresh & Recovery, The Tank, EGYM, and locker rooms. The specialist provides exceptional member service, maintains amenity cleanliness and organization, enforces safety protocols and membership access requirements, identifies equipment issues, and coordinates with managers to support smooth operations and a superior member experience. The role includes assisting and educating members about recovery services, maintaining equipment and amenity areas, conducting audits and shift walks, monitoring pool and sauna conditions, and helping front desk staff as needed. The position calls for someone who embraces EōS Fitness’s values: taking personal responsibility, being optimistic and having fun, learning and growing, being a team player, and fighting hard to win.
Requirements
- Ability to multitask and engage effectively with members in a fast-paced environment.
- Strong communication skills and ability to clearly convey issues and operational needs to management.
- Excellent interpersonal skills and a customer-focused attitude.
- Ability and willingness to work weekends, evenings, and holidays as needed.
- Willingness to learn about the Refresh & Recovery services offered.
- Passion for health and wellness.
- CPR/AED certification required within 30 days of hire.
- Must successfully pass a background check.
- Embraces the company’s Core Values.
Nice To Haves
- Customer service experience preferred.
Responsibilities
- Assist and educate members on Refresh & Recovery services, including Cryotherapy, Infrared Therapy, Hydro Massage, Normatech, Theraguns, and other offerings.
- Follow and lead safety protocols to prioritize the health and safety of team members and members.
- Ensure members have the correct membership level to access amenities.
- Monitor saunas and recovery rooms, maintaining clean floors, stocked towels, appropriate lighting, and comfortable music levels.
- Identify equipment or technical issues for EGYM and Tank amenities and communicate them to the Operations Manager.
- Ensure equipment is functional, clean, and equally accessible to members.
- Conduct daily equipment functionality and cleanliness audits during weekly amenity walks, addressing concerns promptly.
- Regularly audit pool and sauna temperatures, functionality, and cleanliness during shift walks, and report issues.
- Keep equipment organized and returned to appropriate areas after use.
- Support front desk staff as needed to promote smooth operations and member satisfaction.
Benefits
- Free membership for the employee and one family member.
- Discounted personal training and merchandise, including supplements.
- Employee referral program.
- Daily Pay access to funds before payday.
- Vacation, holiday, and sick pay.
- Group health, dental, vision, supplemental life, and Employee Assistance Program benefits.
- 401(k) with company matching.
- Personal education growth options with Sophia Learning.
- Energetic and collaborative team.
- Management team that supports professional development.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
