Service Associate - NEW Gym Opening!
About The Position
EōS Fitness is seeking a Service Associate to provide members, guests, and staff with a welcoming, professional, and helpful experience. Reporting directly to the Operations Manager, this role greets and directs people upon entry, answers inquiries and requests, and represents the gym’s commitment to exceptional service. The Service Associate serves as a knowledgeable source of information, helps create a fun atmosphere, and supports members in their fitness journey. The position requires flexibility as gym needs evolve, and duties may change at management’s discretion.
Requirements
- Previous experience in customer service or a front desk role.
- Excellent interpersonal skills and a customer-focused attitude.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in MS Office and familiarity with gym management software.
- Strong organizational and problem-solving skills.
- Flexibility to work evenings, weekends, and holidays as required.
- Embrace EōS Fitness’ Core Values.
- Obtain CPR certification within 30 days of hire.
- Attend all mandatory company trainings within 30 days of employment.
- Follow current company policies and standard operating procedures, which may be updated or changed.
- Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
- Ability to bend routinely and repetitively and lift more than 40 pounds.
- Ability to access and operate company computer systems to prepare documents, enter data, and read reports from a database or email system.
Nice To Haves
- Experience or a strong interest in the fitness industry.
Responsibilities
- Greet members and guests with a friendly and professional attitude.
- Provide information about gym services, programs, and membership options.
- Address member inquiries, concerns, and complaints promptly and professionally.
- Check in members and guests using the gym’s management system.
- Oversee and manage check-in alerts and notifications.
- Keep the front desk area clean, organized, and stocked with necessary supplies.
- Process payments for memberships, classes, and retail items.
- Follow safety protocols and procedures to support the well-being of gym members and staff.
- Monitor inventory levels for coolers, beverages, and bar items, and track sales performance.
- Conduct gym walks, pick up trash, restock supplies, and complete locker room and bathroom checks to support a clean, well-maintained facility.
Benefits
- Free membership for the employee and one family member.
- Discounted personal training and merchandise, including supplements.
- Employee referral program.
- Daily Pay, with access to funds before payday.
- Vacation, holiday, and sick pay.
- Group health, dental, vision, supplemental life, and Employee Assistance Program benefits.
- 401(k) with company matching.
- Personal education growth options with Sophia Learning.
- Highly energetic and collaborative team.
- Management team that supports professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
