Service Associate - Night - New Gym Opening!

EōS Fitness • Phoenix, AZ

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About The Position

The Overnight Service Associate provides a welcoming, professional, and helpful experience to members, guests, and staff. The role serves as a representative of the gym’s commitment to exceptional service by greeting and directing visitors, handling inquiries and requests, and helping members feel valued and supported in their fitness journeys. The position’s duties may change at management’s discretion as the gym’s needs evolve.

The position purpose is to be a great host, serve as members’ best source of information, and create a fun atmosphere. The role works overnight, typically from 10 p.m. to 6 a.m., although hours may vary based on business needs. The Overnight Service Associate reports directly to the Operations Manager.

Requirements

• Previous experience in a customer service or front desk role.
• Excellent interpersonal skills and a customer-focused attitude.
• Ability to multitask in a fast-paced environment.
• Proficiency in MS Office and familiarity with gym management software.
• Strong organizational and problem-solving skills.
• Ability to work overnight hours, typically 10 p.m. to 6 a.m., with hours subject to business needs.
• CPR certification required within 30 days of hire.
• Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
• Ability to bend routinely and repetitively to lift more than 40 pounds.
• Ability to access and operate company computer systems to prepare documents, enter data, and read database or email reports.
• Embrace the company’s Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Nice To Haves

• Experience in or a strong interest in the fitness industry.

Responsibilities

• Greet members and guests with a friendly and professional attitude.
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check in members and guests using the gym’s management system.
• Oversee and manage check-in alerts and notifications.
• Keep the front desk area clean, organized, and stocked with necessary supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols and procedures to help ensure the well-being of members and staff.
• Monitor inventory levels for coolers, beverages, and bar items, and track sales performance.
• Complete gym walks, rack weights, pick up trash, and check bathrooms and locker rooms.
• Attend mandatory company trainings within 30 days of employment.
• Follow current company policies and standard operating procedures, which may be updated or changed over time.

Benefits

• Free membership for the employee and one additional family member.
• Discounted personal training and merchandise, including supplements.
• Employee referral program.
• Daily Pay, offering access to funds before payday.
• Vacation, holiday, and sick pay.
• Group health, dental, and vision coverage.
• Supplemental life coverage and an Employee Assistance Program.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed