Service Associate - Night - NEW Gym Opening!
About The Position
EōS Fitness is hiring an Overnight Service Associate to provide members, guests, and staff with a welcoming, professional, and helpful experience. The role represents the gym’s commitment to exceptional service by greeting and directing people, responding to inquiries and requests, and helping members feel valued and supported in their fitness journey. The associate serves as a host and source of information while helping create a fun atmosphere. Duties may change at management’s discretion to meet the evolving needs of the gym. The position reports directly to the Operations Manager and requires overnight availability, typically from 10 p.m. to 6 a.m., with hours subject to business needs. The role includes front-desk service, payment processing, inventory monitoring, gym walks, and following safety procedures. CPR certification and attendance at mandatory company training are required within 30 days of hire.
Requirements
- Previous experience in customer service or a front-desk role.
- Excellent interpersonal skills and a customer-focused attitude.
- Ability to multitask in a fast-paced environment.
- Proficiency in MS Office and familiarity with gym management software.
- Strong organizational and problem-solving skills.
- Ability to work overnight hours, typically 10 p.m. to 6 a.m.; hours may vary with business needs.
- CPR certification required within 30 days of hire.
- Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
- Ability to bend routinely and repetitively and lift more than 40 pounds.
- Ability to access and operate company computer systems to prepare documents, enter data, and read database or email reports.
- Must attend all mandatory company trainings within 30 days of employment.
- Must follow company policies and standard operating procedures.
Nice To Haves
- Experience in or a strong interest in the fitness industry.
- Embraces EōS Fitness Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Responsibilities
- Greet members and guests in a friendly and professional manner.
- Provide information about gym services, programs, and membership options.
- Address member inquiries, concerns, and complaints promptly and professionally.
- Check in members and guests using the gym’s management system.
- Oversee and manage check-in alerts and notifications.
- Keep the front desk clean, organized, and stocked with necessary supplies.
- Process payments for memberships, classes, and retail items.
- Follow safety protocols and procedures to support the well-being of members and staff.
- Monitor inventory of coolers, beverages, and bar items, and track sales performance.
- Complete gym walks to rack weights, pick up trash, and check bathrooms and locker rooms.
- Attend all mandatory company training within 30 days of employment.
- Follow current company policies and standard operating procedures, which may be updated or changed.
Benefits
- Free membership for the employee and one family member.
- Discounted personal training and merchandise, including supplements.
- Employee referral program.
- Daily Pay, with access to funds before payday.
- Vacation, holiday, and sick pay.
- Group health, dental, and vision coverage.
- Supplemental life insurance.
- Employee Assistance Program.
- 401(k) with company matching.
- Personal education growth options with Sophia Learning.
- Highly energetic and collaborative team.
- Management team focused on professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
